Prism Health | Belmont — Mental health service in Portland, OR

I have only received inadequate care since going to this clinic. The latest incident was the other day when prompted to complete a follow up appointment after my ER visit the other night for my broken hand. My appointment was with Kalis Kim, who took no more than 5 minutes of “care” to lie to my face about the condition of my hand despite having access to my x-ray results, (multiple fractures) proceeded to shrug their arms about how to actually care for it. They then went to another nurse in the clinic to try and muster up some sad excuse for care and they both come back with an ANKLE STIRRUP for my BROKEN HAND. Tried to play it off like that wasn’t what it was, but I wasn’t born yesterday. They told me to wear this for three weeks until my follow up appointment (which I will not be attending, LOL). Now I’m stuck figuring out how to care for my broken hand. Another example of inadequate care I received was while Joseph Something was my provider. Maybe the most dismissive doctor I have ever had the displeasure of talking to, complete and total disregard towards my mental and physical health. Made it well known that he had no interest to spend more than 10 minutes talking to me and would remind me at every appointment and then would proceed to just throw me at some other clinic for care as if he wasn’t my primary care provider. What a joke. 0/10 experience, the only good thing about this clinic is that they will give you hormones at the drop of a hat and the free water in the lobby. LOL Attached is a photo of what they gave me for my broken hand.

Highly recommend this very competent group of Healthcare professionals and support staff. They provide trauma informed care to all individuals. Not sure if they provide care for pediatric patients.

While (like anywhere with a PCP in Portland) it can take awhile to see your PCP, this clinic has offered the safest, most supportive, and most robust care I've ever received as a queer person. The staff nurse, Darren, is fantastic, caring, and thorough.

Dr. Something seems completely uninterested in helping his patients. Has apparently not read a single note and offered no help in forming a care plan. You'd think a clinic like this would have PCPs that cared about their patients but I guess it's just performative for him. Previous interactions with other medical staff here was positive but not anymore. It has left a terrible impression.

I had a disappointing experience with Joseph Something that I feel is important to share. During my recent appointment, I firmly advocated for myself regarding my care. I was matter-of-fact, clear, and direct. At the end of the visit, the doctor told me I was "rude" and "aggressive," and that I need to "ask for things the right way". When I asked them to clarify what I said that was rude or aggressive, they couldn’t provide any specific examples—only that my message made them "feel bad." As a mixed Black and white femme, this experience felt particularly painful and familiar—being described as “aggressive” for speaking directly is something many women of color face in professional and clinical settings. I believe patients should be able to express themselves firmly without needing to appeal to a provider’s ego or tone themselves down to be heard. I explained to them that someone saying something that makes you feel bad doesn’t automatically mean they’ve done something wrong. I also shared that many doctors are used to having their egos appealed to, which makes it harder for patients to be heard when they speak plainly. Unfortunately, instead of self-reflecting, this doctor chose to center their discomfort rather than my care. This interaction left me feeling dismissed and unwelcome. I will be finding another provider who respects patient autonomy and doesn’t pathologize assertiveness—especially from women of color. I left feeling deeply invalidated and concerned that my communication style—not my actual needs—was being judged. I hope this feedback encourages more awareness about the biases that can shape patient care.

I would give zero stars if I could. Absolute trainwreck of a clinic-- they made me switch my insurance and primary care just so that I could see my psychiatrist that relocated to Prism, only for my first assigned PCP to promptly quit followed by the psychiatrist I came for. None of the providers they have assigned me have actually sent off my prescriptions correctly, so one medication I've been without for months and the other for one month. They'll write a one month prescription as being a five month supply or simply never send my prescription even after being reminded repeatedly over the span of weeks. Stay away at all costs.

Now that I have a new primary doctor and the old one left here the care has been much better. However the lack of concern and just canceling appointments day of after waiting weeks to get in is very frustrating. This is the 3rd time now that my appointment has been canceled the morning of. :/

Great that this resource exists, but it exists in portland, and with a portland attitude. God forbid being slightly late to an appointment because you will be TURNED AWAY, within 1-2 minutes of the cutoff. Cut-off is 10 minutes, not 15 like most places. Once, i was on my way to my appointment on my bike, and i got hit by a car, and still tried to make it to my appointment. But apparently, that wasnt enough of an extenuating circumstance to make any kind of exception or try to work with me. What makes this infuriating is that availability for appointments is generally poor, and obviously with certain medical conditions time is a huge factor. Once you’re in, you’re good, but Prism must be a fan of United Healthcare, because they seem EAGER to deny services when possible, and the staff always seems more than happy to tell you “Sorry about that.” Prism exists for an extremely specific clientele of “queer”, and it is definitely not the people that probably need it most. “Members only” Would love to see a prism that is more dedicated to creating equitable ACCESS to healthcare, rather than existing just so they can hang their little flags and pat themselves on the back

This place is worth the wait! I've had the most understanding and inclusive few years here. Of course, healthcare in this country is at a peak of struggle but regardless, my doctor is kind, always listening to me and enthusiastic to help me with my constant health issues! And Prism has helped my gender journey blossom 🌸 so thank y'all for the hard work you do for us Queer folks!

Finding a new provider can take forever nowadays. Prism health is worth waiting for. All staff are so professional and kind. The work they do here is excellent. All providers I have seen are very patient, effective and efficient… (especially filling medications). Overall, all staff do an amazing job with taking care of their patients here.