Therapeutic Health Services - Summit/Seneca Branch — Counselor in Seattle, WA

Rude staff, don’t go here, apparently drug addicts don’t deserve dignity & respect

The nurses who dispense our medicine should most definitely not be sharing out loud what a patients blood work result is

I'm a 73-year-old woman recently diagnosed with A-fib, Heart Failure & Kidney injury. Within the first couple weeks after diagnosis, I found I could not walk to the bus to go to THS because I couldn't breathe. Nurse Ratched & Christy (head counselor) did not care. "Rules are rules." I have been unable to be assigned a counselor despite my frequent requests. But the worst thing here is the non-stop heavy open drug (fentenyl, methamphetamine, etc.) drug buying, selling & use within sight of THS. 9/1/2024 In Spokane, I was treated with care & empathy at the methadone clinic I attended. I receive similar care from some of the nurses & my counselor, Richard, at THS, but when upper echelon people who seem to enjoy power, not service with empathy, get to make tge decisions, what choice does a sick, old woman like me have? Obviously, at THS, NONE!! ADDENDUM 8/6/25 I have continued treatment with THS since I posted the above. For the most part, things went well - with hiccups here & there. I am 74-years-old, suffering Heart Failure, AFib, kidney disease, ADHD, osteoporosis, and I have been unable to find counseling for my long term grief since the loss of my daughter to SUDEP - Sudden Unexpected Death in EPilepsy in 2015 and the loss of my husband of 40 years in 2019. Last week (7/31/25), I met a kind & interesting woman named Mary, who introduced herself as a counselor. We had a pleasant conversation as I was leaving the clinic while she appeared to be on break. Mary informed me my current counselor, Richard, was leaving for NYC. Richard was, for me, an empathetic man who helped me with my needs as a THS patient. She said if I was interested, I could ask that she be named my counselor. I went back into the building where I encountered Richard & wished him well. I then proceeded to the office where I asked that I be assigned to Mary. Then, as I went home, I vomited (this happens to me frequently when I take the disgusting tasting methadone &, often, when I simply smell it). It turned out methadone probably wasn't the cause of my nausea that weekend as I continued to vomit off & on. I also was suffering a sore throat that made me hoarse & I had a fever of up to 102⁰ off & on throughout the weekend. My skin hurt. I slept most of the weekend. Concerned, I took a COVID test which came back negative, to my relief. Sunday, August 3, night I was unable to sleep due to my miserable body aches, fever & frequent vomiting. Around 4:00 AM, I wanted to try to get back to sleep, but I feared I would oversleep my dosage time so I called the clinic - knowing they would be closed - and left a voicemail message explaining my medical condition & informing them I wouldn't be able to get in for my dose. I had also found appointment cards that reminded me I had appointments for a physical & blood draw, so I told them I didn't't think I would be able make it to the clinic due to illness. I could barely speak because of my sore throat. When I went in to dose on Tuesday 8/5/25, I was told I had been taken off carries (meaning I have to go to the clinic daily) because I hadn't appeared as scheduled the day previously. Evidently, this clinic DOES NOT CHECK THEIR VOICEMAIL (very unprofessional!) and had not received my message & explanation for my absence. I continue to suffer from a sore throat, but now I also have a horrific headache! I told the kind nurse yesterday that it didn't matter what they do to me, "if I'm still sick tomorrow, I won't be here!" I am still sick, still running a fever. I don't think it's a good idea to expose others to whatever I have. THS doesn't care. I will stay in bed again today & hope I feel better tomorrow 8/7/25. If I do, I will try to see Mary. I hope she will be as empathetic & as good a listener as she seemed when I met her last week. This place really needs lessons in professionalism. They MUST check their voicemails daily! I would appreciate some empathy & understanding as well as recognition that I am an elderly woman suffering the flu or something.

I posted that this clinic was a nightmare and I'm holding to that, ok I have an update, in this particular situation stay tuned, I experienced a very uncomfortable situation where I feel I wasn't being heard and that the doctor was simply closed to even entertain that he was making a decision based on medication that is fairly new and obviously he wasn't aware of how long it would be to leave my system, so I found help and since am doing very well, I want to reach out and try to maybe bring this to light, as to prevent another person falling through the cracks. I was on sublacade and the doctor was denying me treatment under the impression it would be out of my system soon well it doesn't work that way, and for three weeks I was told to come back next week, all the while I'm in danger of withdrawal.the place that is helping me now realized this and are monitoring me and got me emidiate treatment, this doctor gave me a script for narcan and said come back next week, I could have done this for almost a year. When I believe it's just a matter of the doctor researching about his protocol, because I felt hopeless and not heard at all, .

I came here to get help with my problem in the beginning thing were good. Some things have changed and I have a hard time getting to the Shoreline location because of transportation and health issues makes it all most impossible for me to get to Shoreline. I have ask to be transferred to the summit location which is only 5 minutes from my house, where Shoreline is 10 miles away and because of my health at this time I can't take public transportation and the other day I had to take a Lyft that cost almost 80 DOLLARS round trip and right now is over 100 DOLLARS for round trip. And when I ask for some help with this problem I am told to talk to my counselor about this. The problem with this is I have not had a counselor since I started coming here and the people that I have talked to tell me I have to talk to a counselor. So I have been told that I can't transfer to another THS LOCATION WHICH DOESN'T MAKE SENSE TO ME

Please DO NOT GO HERE if you have a choice, anywhere else to go, and or anything to lose. And by 'have anything to lose' I refer to CHILDREN, jobs, freedom, etc. These clinics suck to begin with, but this is by far the worst clinic I have been to in several states over decades. For some unknown reasons false positive UA's are running rampant right now. And some seemingly innocent clients are losing the freedom to not have to be there daily. People who have never had a dirty UA in years and longer since they started at this clinic and before. And there's no recourse? Gaslighting and lying. It is really scary. I am trying to figure out how and report and escalate. From the first time I set foot in this clinic it's been nothing but unnecessary stress anxiety and trouble. There is so much wrong about this place that it will take numerous days and updates and edits to tell you everything wrong with this place. I fear retaliation but also feel obligated to warn others. I will give full updated info once I feel safe, at another clinic. If anyone can tell me how to report some serious issues within the clinic and if necessary governing bodies I'd appreciate any help that I can get.

It has been great for the most part besides one of the lady's taking the temps before you go in being very unprofessional. I'm not sure what her problem was with me but it seemed she was very mad that she couldn't get my boyfriend's attention and blamed me for it. Making rude comments when I was done dosing and went upstairs to get the keys from my boyfriend and she says geeze the gaurd dog is out today. Like I'm guarding him from talking to this lady. Every morning I would come in she would go out of her way to ignore me when I came in and laugh and make some snotty comment when I walked out. I ignored everything she did and pretended I didn't notice, I should of complained when it happened but I didn't want to give her the satisfaction that she bothered me. Luckily when I went in yesterday she was telling someone else it was her last day. Thank goodness that miserable lady is gone and I hope she doesn't pull that same stuff at her next job. I could imagine someone not as patient as me getting physical with her.

I attended the IOP cbt based group when I was ready to quit drinking 7+ years ago. Pretty sure they helped save my life. I am thankful for THS, my coworker who referred me, and my sobriety almost every day. I know there are a lot of people that are court ordered to be there and don't care. It was such a shame to see them not benefit from the program. But for people like me, I just want the counselors to know that you do make a difference, you are greatly appreciated and I will never forget you!! Thank you thank you thank you!!

So I'm just going to be real about what to expect from this place. For starters it's a treatment center for those who made the choice themselves and for those who had the Judicial system make the choice for them. As with all and any forms of treatment you are going to get out what you put in to the program. I've seen it work for some just as I've seen it destroy others. Speaking about my personal experience I can say that it has helped tremendously in a positive way for me and some family members who go there as well.

I've been in this program for few years now (suboxone therapy + Groups and 1on 1 counseling) and it's great! I've never dealt with any other methodone type clinic so can't compare, but they've fulfilled my needs and are allowing slow tapering of the suboxone vs regular schedule taper. That is a HUGE thing for me because I suffer severe anxiety plus epilepsy that is triggered by anxiety, and rapid changes in med levels, so they've been very understanding of my specific requests. Dr Deguzman.... let me be honest.... he can be a bit of a hard nut to crack, but after just a couple months he had me very comfortable and actually has made it a great experience for me. I started with 2 groups a week (I also live in Tacoma so its a commute just for 1 day a week) and then got down to 1 a week, and now..... I don't go unless I have time, and Lisa (counselor) and Dr D have been cool with it. Everyone there is great, they're there to help you get better so you can have a better life. People saying they "hate" this place.... either seriously bad experience, or more than likely got kicked off the program. So don't let couple bad reviews stop you from coming to them for help. They truly are great.