Pathlight Mood & Anxiety Center Seattle - Boren Ave. — Mental health service in Seattle, WA

I stayed with this program for over two months and some of the behavior I witnessed from staff, MCs, ITs, BHTs, and Clinical Managers has been deeply traumatic and unacceptable. Communication is the main issue which is somewhat ironic for a therapeutic space. I was told I would be out of residential in two weeks, they kept me there for 4 before I was allowed to go to php. BHTs did some really invalidating things implying it was my fault for staying with my abusive ex, going on there phones while I was having a panic attack, and a complete lack of consistency on rules and expectations. I would not have stayed if I had honestly been told when I would be able to go to php. Once there, I had some extremely negative expieriences with the roommate pathlight assigned me, (blantant substance use and inappropriate comments). A few days into php an unknown incident happened and I wasn't allowed back into the apartment that I had through pathlight on cap hill and was relocated 45 minutes away to Bellevue. They invaded my space while moving my stuff with no cause or permission. At first I was told a few days, then a week, then the promise that it "wouldn't be forever" it was. Despite other male identifying patients being allowed to move into the apartments, they never bothered to relocate me to the apartment that I was paying for and rented. if I had known it would be for the remainder of treatment I would have discharged on the spot. There was so much stuff I witnessed here, MCs and CMs prioritizing policy over medical emergencies, lack of accommodation for disabilities, and treatment handouts that overtly went against the policies and practicesof the program, the Hospitality team invaded and let unknown individuals, such as boyfriends, into the apartments, my former roommate found drug paraphernalia hidden in their apartment room. The treatment i recieved was good and helpfu there are a lot of wonderful staff here but this program is not a safe or trustworthy place to go.

As a past patient of the pathlight mood & Anxiety PHP program I can say this place taught me a ton in the short time I was there if your thinking about going to treatment, I'd do it Pathlight Mood & Anxiety centers are there for you and they truly help. They have tons of resources to help you. For the Milleu coordinators(MC's) They all are great but I had favorites who are Kirran, Maura, Holly and Bethany. My therapist Mariya was awesome. The front desk people toby and the other lady who I forgot the name of were great, my care coordinator Camille was awesome too they all have been very influential on me and I truly believe they can help you and be a influential part in your journey through life.

A good bye to my IOP Therapy Group. **The Zen Bee** *July 24, 2025 - Becoming the Bee, Last Day of IOP* I arrived more storm than stillness. Somewhere between discovering breath, boundaries, and belonging, I found from you - empathy and shared humanity I’d forgotten. Here, I’ve met my bumblebee. Wandering, flower to flower, towards my best life. Thank you. Forever Open Nevin

My teen son (dx: mood disorder/presumed bipolar disorder, ADHD, ASD, etc.) recently did the residential program at Pathlight Seattle for a month. Unfortunately, it was an incredibly disappointing experience. I would not recommend it. The program is in an upper floor commercial space, and they usually only went outside the front entrance twice daily briefly for "fresh air breaks." There were supposed to be weekly outings, but they were revoked. This was very upsetting to most of the youth, who pleaded to go outside more but were dismissed, and who even met with the patient advocate and wrote a letter themselves to management about this. There was no gym or way to get any movement, and they couldn't run around at all when on the short breaks. There were various therapy groups throughout the day, which my son did not find helpful. Some were just listening to music, watching kid movies, or drawing on their own, while watched by regular staff. Likewise, I did not find parent groups at all helpful--extremely basic and general info, and I did not think the staff leading the parent groups were very skilled. The positive part was that their psychiatrist seemed excellent. Unfortunately, though, I believe he is only on staff there part-time. He also was out of the office for a chunk of my son's stay, and the one and only time I was able to speak with him directly was after my son had already been there for ~3 weeks, and only after that did he receive a recommendation for medication. He was reluctant to take it, and this wasn't enough time to persuade him to try it before he left. Note, there was also a physician assistant, but whom I also found disappointing for various reasons. Seemed to me nowhere near the skill level as the psychiatrist (and per their bio graduated just ~2 1/2 yrs ago), and I also did not hear from them after intake day except for when they responded to an email I sent (because I was concerned that a med contraindicated for BD may have been brought up to my son as an option). A patient with complicated, severe mental illness like my son required the knowledge/training of a psychiatrist. I had little communication with anyone from Pathlight after the intake day, when I was able to meet with several staff (but not the psychiatrist). The communication was generally just from my son's therapist, but this was during the weekly family therapy session. In reality, since this was the time to talk about my son and how he was doing, that is what most of the session time went towards. There was also not a way I could call my son or easily reach staff by phone; I had to wait until my son called me during limited call times they had. There is supposed to be a care coordinator, but I only heard from her when he first started there, when she emailed me a quick intro and directed me to complete a survey. Nothing since. We are left particularly soured from his quick exit. He was suddenly kicked out early due to minor misbehaviors, and I needed to get him on very short notice. He told me another teen there was also suddenly kicked out for minor misbehavior on the same day he was (plus I am aware of a third teen discharged early for minor misbehavior from around the same time). He said the other teen found out when staff, while laughing, told them to start packing. That was 1 1/2 weeks ago, and I never heard from anyone at Pathlight since. To my disappointment, I was not able to have a final/second conversation with the psychiatrist first, which I really wanted to ask about recommended medication, etc. When I had let the therapist know that I would have really liked to have been able to have a final conversation with the psychiatrist, he said he would ask him to call me the next day, but that didn't happen. When I arrived to pick him up at the agreed time, he was just brought out by a nurse--no final contact with anyone on the treatment team. He was just dumped out, with no apparent improvement from anything there, then silence. I also think his physical health was worsened from the month indoors without movement, etc.

I went to Pathlight after attempting suicide. I am Bipolar with OCD and have Generalized Anxiety and PTSD. I also have Agoraphobia and it was very difficult being crowded into rooms with other patients, but the staff was nice enough to let me sit near the room so I could hear and not feel trapped. The problems I had started with the fact that the doors are so loud and are constantly banging so I was non-stop triggered. The outside time is inconsistent and the patients' time is not valued when it comes to receiving meds and showering. The staff who babysit you are randoms off the street with no training. The doctor and therapist I had were both amazing but I ended up leaving because I felt trapped and unsafe. I also am severely lactose-intolerant and there were barely any options for that kind of dietary need. Best of luck if you need help, I know it is hard to get good help when it comes to mental illness.

Formally known as the Moore Center, partnered with Insight Behavioral Health Centers; which, was acquired by a private equity firm to identify as Eating Recovery Center and Pathlight Mood Anxiety Center; under, the Joint Commission. If you're wondering why you see drastic differences in reviews across locations, it's because they're all separate clinics. The RES treatment clinic (Moore Center) might have been amazing, but the PHP (Insight Behavioral Health) clinic they acquired to partner with has terrible communication between teams; and, forces that clinic to carve out another department for IOP out of budget; you, can see the problems start to add up. There could be multiple reasons. Look at the NPI, you will see the actual clinic(s) that are enslaved to the private equities joint commission; and, the doctors in charge of those clinics. In my opinion, I'd rather get treated by a good doctor (that knows what they're doing) than a clinic with a fancy logo. If you're looking for treatment and you have a primary eating disorder with associated mood related disorders, this program will probably work for you. If your primary prognosis is depression, or have other neurological/developmental issues that present as textbook for their treatment protocol (for eating disorders); treatment, will actually be harmful for you. Please be careful. I wouldn't say that my experience was negative, the staff treats you well; and, they are very welcoming. The environment is new, nothing is falling apart. There are not any issues of malpractice. The reason why my review is negative is because my treatment outcome was null, and I'm recommending to individuals like me to avoid this place. Depending on what treatment level you get admitted in, you will have a different experience. You might step up or down to a different level, or discharge from your current level if you're stabilized. These treatment levels are technically different clinics/businesses, unless you get lucky and it's a top/down clinic. I would like to applaud the idea though because: in theory, it should offer better treatment outcomes. Unfortunately: due to horrid communication (at best) between teams and patient(s), patients are left confused about their treatment; and, worried about outcomes; which, results in more anxiety. This can be a trigger for more problems, problems you're trying to treat. Ask as many questions as you can to the admissions team. It's your treatment, not theirs. Additionally, utilize the patient advocate. If they can't help you, contact the cooperate business office. You can file a grievance. As an FYI, the patient advocate doesn't help you. All they do is put your complaints into a SHIRMIS-like (Safety and Health Information Risk Management Information System) and dump it out on a spreadsheet for the clinical manager to review Depending on how bad your complaint is, they might make a change so they won't get sued. If you're complaining about the water being a little warm that's coming out of the water fountain, they're not going to listen to that; for example. That would be like a 1 or a 2, if the risk management scale was from a 1-10 scale. Overall, I personally think this is a great program for the narrow definition of disorders that they treat: Eating Disorders, Substance Abuse Disorders, and Trauma Disorders. That's it. If you have more complex issues, or other disorders that are actually the primary disorder; and have these Eating Disorders and alike as the secondary, they can't help you. I hope that this information helps you in selecting the right faculty in treating you for your mental health. Regards, Collin PS. No amount of cooperate propaganda is going to change the public image of your clinics. If you would like to make progress in the public eye; in, a positive light; then, be transparent about your services and what you deliver in each locality.

The Pathlight program and the work I was able to do with their help saved my life. I am so incredibly grateful to have found this place. The staff is full of compassionate, real, and incredibly kind-hearted individuals that you can tell really care for you and your treatment. Special shout out to my therapist Rayna and Psychiatrist Dr.Jang because I worked with an incredible team that I will remember forever. The staff and Pathlight itself has made a huge impact on me and changed me for the better.

This place is not well suited for kids with neuro diversity. Rather than being curious as to a behavior that may seem odd to the therapist they treated it as a miss behavior. I don't think it's ever wise for one to jump to conclusions. The therapist brought up their behavior concern to me clearly not being well trained in autism. I spoke with my child about it in detail to figure out why he was doing the behavior and so forth, which the therapists never did and realized that it was only a problem because Pathlight was embarrassed by the behavior and chose to punish it rather than understand. Also bulling would occur in group and so forth. Not a safe place for a neuro diverse person with extra mental health needs going on.

4 years ago, I was done. I had tried with all of my might for 37 years to “fit” in to this world and I was completely defeated. And instead of taking a drastic move, somehow my fingers were searching for help.I immediately called and had an immediate consultation with the sweetest lady. In a way she talked me down and saved my life. Pathlight is always there for you. The program was terrifying at first, the idea of group sharing, and being so vulnerable. The first day I flipped out bc I couldn’t see my therapist. The staff were loving and understanding and did everything they could to comfort my mind. Toby (love them) at the front desk even came and sat and Drew with me to bring me out of a panic attack. I’m not gonna lie. This program is hard. You not only have/need to vent to a safe space, but the positive and supportive feedback you get is worth the discomfort. The hardest thing I had to learn was to STOP. We all jump to reaction and defense so quickly that our body goes haywire and we over react. I learned self control, the importance of proper medication along with Trauma counseling… I went every single day for 6 weeks- Our group became very close, however we all hugged and parted ways at the end because we had our own journeys to fare. But I did receive some notes of encouragement that I have pinned up to this day. The thing I loved the most besides the amazing therapists and counselors is the isolation of it. You are with your group, you have blocks scheduled and you start to develop the need for that stability out in the world that you receive every day at Pathlight. I continued trauma therapy with their recommended and suggested practice and found the best therapist who guided me along and gave me that stability that I craved from Pathlight Mood and Anxiety Center When you complete the program (which they will assess how long is needed after 3-4 weeks. Some people stay a month and some longer. They do have full hospitalization too- I encouraged a friend a year later )who couldn’t get past the immense loss of her husband), and they transformed her life. , I was in the Partial Hospitalization Program or (PHP) where you drive to the location every day. Things to know: You will pay for parking but you can validate part of the cost by taking your ticket up to the desk to get the sticker before you leave. It is DOWNTOWN Seattle- it’s up on a hill but literally part of the downtown exits - easy to miss. If you live in Washington, there is a law and tax that people pay into to cover leave from work and this is covered by that law. I was paid 80% or something close of my wages and my job had to hold my spot when my filed for FMLA. So please know there are protections for you if you have to miss work. It will change your life whether you want it to or not. These staff NEVER gives up on you. If you need to sit and cry, they offer a hug and a tissue. If you need to vent, they give you an office to scream. In fact, if you leave group, there are activity stations, yarn, coloring, sensory objects etc. It’s a safe space, emotional support and therapist and counselor guided group sessions. There is a counselor leading every session so you are safe and protected no matter what. And lastly - the food is really good. I think I made fun of 2 meals the entire time I was there. They are catered and you sit in the cute little kitchen/cafeteria. ❤️Thank you dearly to the amazing staff and counselors and therapists and MD’s who care about their jobs and understand that they reach us through kindness, patience and compassion. I saved my life, but you were there to put me back together 🫶🏼

This review is specific to how they handle enrollment's financial aspects, etc. They overcharged me and initiated a payment plan to continuously overcharge me, and if I hadn't caught it, it would not have been fixed. I could not get a hold of anyone in the financial dept by phone, they did not respond to my emails, and then finally when other members of my treatment team were involved, they responded by e-mail. I still had to follow up to get confirmation they were canceling the automatic payments, as well as confirmation they would be refunding me. Their last communication was that I would receive a check (not a refund to the account they withdrew from), over a month after the funds were drawn from my account. It has been several months and I have yet to be credited or refunded for the overpayment. Given the vulnerable nature of why someone would be paying for Patlight services, to begin with, I believe it's highly unethical to not have tighter systems with their billing system. Beyond that, the follow-through and compassion from the financial team have been non-existent.