Applied Behavioral Holistic Telehealth & Psych Urgent Care — Mental health clinic in Seattle, WA

I’ve had two providers in the last 3 months and both of them just stopped replying to my messages after sending prescriptions with Washington state addresses. As I am in Florida, I was unable to pick up medications for weeks at a time. I would wait 1-2 days for a response from the provider and they would re-send the prescriptions with an out-of-state address each time. I had to miss days of work due to withdrawal symptoms and the mental/emotional distress. I was also no-showed several times and asked to move my appointments last minute by the office staff. I was nothing but kind and patient with the providers and the office staff and was eventually ignored/discarded completely by all. I don’t understand why or how these people can treat patients this way especially when dealing with their mental and physical health. I kept having hope that these problems would resolve since both of my providers were in Florida but it didn’t and I was left to struggle alone each time. This experience was extremely unprofessional and they should be held accountable! Stay away!

I had a virtual appointment scheduled for 12pm. I joined the virtual room and was then told that the provider needed to reschedule me at 12:30. I waited until 12:30 and joined the call, the provider did not show up. I received a call from the office at 12:40 saying that the provider would need an additional 5-10 minutes before joining the call. At 1pm, I had still not seen the provider nor heard from the office. At 1:06pm the office sent me a text message saying the provider needed an additional 10 minutes. I could no longer wait as this was now more than an hour from my original appointment. Of note, when I tried to call the office from both the number provided online and the one that was used to send me text messages, I waited on hold and was never able to get in contact with someone. I am extremely disappointed as I could have used this time to speak with a provider that could actually help me.

I have been seen by Mabel for the past 5 months and she is truly awesome. She has completely turned my life around just by her actually listening to me and prescribing me the best medications that works for me and my body. She is my hero. Thank you so much. I am forever grateful.

Shamelessly reached out soliciting a five star review two hours after first appointment attended. Kind of pathetic guys. Meanwhile the prescription I was told would be sent in by the provider was not sent in until four days later despite me calling multiple times. Prescriber Mabel Rodriguez was not very knowledgeable, told me it was impossible to have a withdrawal syndrome from 1 mg clonazepam even after long term daily use, which is wrong and extremely dangerous misinformation. Two stars instead of one because I did get the prescription eventually, but good god. Really don’t recommend this place.

I recently received and email asking me to post onto Google my “positive feedback” that I posted on Zocdoc…. Lol, here’s what I sent, see it in the picture below….. Total Amatuer hour on their part, I send a scathing review after receiving the most brain-dead customer service from AB holistic health. Dr. Eme was a nice enough person, and can’t speak poorly of her personally. But her team is a joke. Dr. Eme do yourself a favor and seek out a medical group that will deliver for your patients. To the many people from the AB staff, who were extremely unhelpful and flat out clueless, get a job where people’s mental health doesn’t have anything to do with you. I wouldn’t even want you cleaning the toilets of the AB offices. Point being….. hire/train better support staff. Stay blessed.

Dr Eme Ukot has a great bedside manner, she listens and makes you feel understood, and I would recommend her!

Very caring and listens well

I paid for hour long sessions and my therapist would leave after 30 minutes did not find them helpful at all.

Stay away from Applied Behavioral Holistic Healthand & Albert Quainoo , if you every need to reschedule or cancel an appointment they charge you $200.00 and yes they charge. Also terrible 800 number and nobody every answers the phone to accept rescheduled. It almost feels fraudent. Find someone else, also openly discusses your health and scheduling on public forms. HIPPA , I've filed a complaint and will update once reviewed.

I scheduled an appointment VIA ZocDoc with Dr. Eme Ukot but this office apparently decided that I was going to see Dr. Albert Quianoo without consulting me first. This is against ZocDoc policy. I chose my doctor based on verified reviews and ratings from other satisfied patients with Dr. Ukot having a 4.6 rating where as Dr. Quianoo has a 3.13 rating and based on his reviews as recent as last month has a history of not showing up for his appointments. As someone with a plethora of issues with anxiety, ADHD, and depression it is not a good experience working with this clinic for the first time. I am waiting for a call back from the office per ZocDoc who stated they would have someone call me from the office tomorrow. I have filed complaints with ZocDoc and will be also filing a complaint with the management at this clinic if they even ever call back.