Psychiatric Alternatives & Wellness Center — Psychiatrist in City and County of San Francisco, CA

Melody was great. I look forward to working with her.

I came to Deanne with specific areas that I wanted to explore and was given great insights into deal with both trauma and physical pain issues. I am grateful to have her as a resource. Be ready for emotional excavation.

Finally....a therapy experience that got right to the core of all of my fears, insecurities, and anxieties. We wasted no time on fluff and exercises that held no value. Every week, I am given tools to regulate and process difficult situations as they arrive. Carlisha has helped me become the person I have always striven to be!

Loved my psychiatrist but lost him because your office doesn’t take Medicare even thought your site says you do as did my insurance agent for Medicare. Very frustrating. Please change your website.

ABSOLUTELY HORRIBLE I wanted to change doctors bc the first one kept showing up at least 15 minutes late to the session. i had to wait a few weeks and they found me another dr. i waited on the zoom call for 25 minutes. doctor didn't show up. i emailed the PAWC administration TWICE and got NO REPLY. it is absolutely UNACCEPTABLE to run a business like this, especially one for people who need medicine prescribed for their MENTAL HEALTH. Abominable.

Management has very little empathy for missed appointments and is mainly focused on making money. There aren’t any automatic text messages the day of to ensure people don’t miss the appointments. Their automatic text is sent about three days before the appointment. Their form or notifying for a missed appointment is a credit card bill statement for $150. As someone who is being treated for ADHD, that feels predatory. When I pointed this out their answer was basically, “oof that sucks.”

Today someone who said her name was Daniel called me from Psychiatric alternatives. Iv been leaving them messages to see a psychiatrist there for 5 months and nobody has called me back until now. I was trying to get set up with a psychiatrist because my current psychiatrist isn't a good fit.... I told Daniel haven't heard from my current psychiatrist in half of a year.. Daniel asked me about 4 questions saying she's doing a intake and she stated that the psychiatrist I wanted to see is currently taking Clients virtually only. Daniel set me up an appointment then right after that she said unfortunately it looks like I already saw a psychiatrist there and I was referred out but I know that's not the truth so I told her I did see someone for one day but because it wasn't a good fit I requested to see someone else. Everyone knows that it can be difficult finding a good fit. I asked Daniel why but she could not tell me why she say I was referred out. I told her it wasn't right legally for her to deny me services and gave me no reason. Daniel said she would check in with her supervisor which seemed eronious, but she said she'd call me back. I told Daniel this could trigger my mental condition with her denying me services and she seemed to feel no remorse!! I hope that others are not treated this horribly and dehumanized because God sees it and it is completely wrong. I pray that this kind of bias , discrimination stops!!

Unlike most reviews, this is for the therapist, not the admin staff. After just three sessions with Jeremy Acevedo, he made some very unexpected and judgmental statements about our clinical therapy process and decided to terminate our sessions. I was extremely bewildered and almost thought he confused me with a different client. I don't know how a therapist after 3 sessions could come to any conclusion. He accused me of "not wanting to talk about difficult things" which was not true. and even if it were, it is therapy, people talking about difficult things isn't easy, it is a process of figuring out how to do so. He gave an exit interview which is extremely unprofessional for therapy and he did it at the beginning of our last session. He expected major life changes after 3 sessions and labeled me as the "contemplative" phase of change. What does that even mean - and is that even true? Was his intention to cut the session short? And he did it while interrupting me while I was trying to work on issues that happened this week. I'd rather him have lied and said his caseload was too much than for my to question my own recovery. He also cancelled multiple times because he couldn't figure out his own schedule. I have had nothing but positives from admin, but most people have had issues with admin. I can't imagine dealing with both therapist and admin though.

I had a great doctor working with me and my medication management. It's unfortunate that the policies that govern this practice are geared towards maximizing revenue rather than showing empathy towards their patients. I knew they had a late/cancellation/no-show policy that required that I provide advanced notice so I am not charged. I *thought* the policy was 2 days notice to avoid a fee. No, it is 48 hours notice. Semantics. However, because of how the policy is worded, I missed the cut off by 5 hours and was charged $150 for cancellation. I gave 2 days notice, but because I was 5 hours short, they charged me $150. There was no exceptions, I was told. Yes, I should I read the contract more closely...I associated 48 hours with 2 days (like a normal person). Nonetheless, a practice that cares more about profiting off their patients through junk fees is not the type of practice I wish to give my business to.

Liana is wonderful. She is easy to talk to, keeps track of things I have said, reflects back what I need to hear, and asks great questions. She keeps me accountable. I feel very supported. She has the warm presence that I need to feel safe to open up and do this work. I feel lucky to have found her to guide me on this healing journey.