Southwest Behavioral & Health Services 7th Avenue Outpatient — Mental health clinic in Phoenix, AZ

The conditions of this place were horrid! The facility was kept very unkept and dirty especially in the sleeping area. Most staff were nice but some had power trips and took their anger out on the ones needing help the most. Food, NASTY(got better the more i complained) Please order NEW PILLOWS for the members. Once i got in there and started complaining about everything it started gettinf better. But please avoid this place at all costs.

Don't waste your time here, had my daughter as a patient here for 3 years and thought it was the best location for the services my daughter needs. Nope I was completely wrong, why because Dr. Cali will lie straight to your face about medication refills. Stop lying to your patients and please nobody waste your time going here.

This place is terrible. Tried setting up an intake appointment, but unfortunately was “helped” by Dylan Davison who never replied to any of my emails or gave a follow-up phone call, despite me reaching out multiple times. He said he handed off my paperwork to his supervisor, Joy, but I highly doubt he ever lifted a finger. It’s been well over a week and I’ve gotten nowhere with these people. If you are struggling with mental health and need support from a team who understands and values your courage to ask for help, avoid this location by all means necessary.

Absolutely mind blowing 🤯 I was a client about 4 1/2 to 5 years ago. And I’m just moving back to the Flagstaff region. I had to call this office to get transferred to administration because it’s the main office but sadly, despite being required to be able to answer these questions by law not a single person could tell me whether or not my insurance would cover it and what I had to do to be able to get into the program again! I had a few problems with this program before the last time I was on it but nothing like this. How could your own administration first off, not know how to get you to a billing person who can answer an Insurance question or whether or not an insurance plan would cover it.🤯 They would seem as if the lackadaisical latitude that has now permeated our entire medical system has now reached this point. Does not give much hope to someone like me reaching out for help and it makes me feel like they would rather me be dead on the street!

So let's see for starters Karey has been my counselor going on 3yrs... Phenomenal!! She really deserves a raise....ALWAYS does the most to make sure im doing well . I have so much respect for that woman. The rest of the staff goes above and beyond at all times and know me and that makes it more on a personal level that they truly care and take pride in job performance.

Forget this dump. The employees are overworked, the supervision is poor, and they are all about money and billable services. I personally saw an employee say to another that the paperwork better be non stop, or employees could lose their jobs. Dr. Abhyanker died a few years ago, and when that happened, this place went into the toilet. Lots of luck. :(

I cant believe my DR referred me to these cucks! They called me and instructed me to call in every day at 8 seeking an appointment. What the heck? Why couldn't you just give me an appointment or put me on a waiting list and call me when one is available? Do you really need X amount of patients calling in daily like trained animals? Is that really a good work flow logistically? You are supposed to be treating symptoms like ANXIETY and are CAUSING it with your ridiculous policies.

My husband is currently here and I went to visit and I felt it was really scary when I first came, but I talked to a young lady and she was so helpful. The staff was very nice as I sat their at my visit I seen how they cared for other patients. I got comfortable as I continued my visit so I know my husband is in good hands.

Been at this clinic now for a wile,walk in of the street from a shelter for the most part. Dont let the area scare you,This place has helped become a great part of society again.the staff is amazing and counsolours have to be the best. Trust me you don't deal with the easiest people there but the staff does it with a smile on there face.if you're ready to start a new path this is the place for you.!!

Very welcoming. The only issue is the amount of time it takes to "get in and get out". Some of the doctors seem more like the bad cop of the whole good cop bad cop scenario, but a few of the doctors and the assisting people who work alongside the doctors, are very welcoming and understanding. It's just too bad there's only 1 doctor on duty each day. Completely understandable why some of the doctors would seem rather cold or ruthless, since they handle an unimaginable amount of patients per day. You're best to get there either first thing in the morning, or get lucky and be the last person in. You can't get monthly refills without going each month, but they are much easier (for myself at least) than dealing with some of the standard mental health facilities, and how many of them would rather treat you like a test subject, rather than a human with mental health issues. They've never tried to convince me of trying to take this or that instead. And will even work with you on dosage changes if you are honest with them about how you either feel about your medications, or have been on them long enough to know specifically how your medications affect you. This place is (jokingly) the allstate of crisis centers. (it's good to be in, good hands)