Neroli Salon & Spa - Downtown — Massage therapist in Milwaukee, WI

I have been going to Neroli for many years, and always love going to the downtown spa. I typically love a relaxing whole body massage which is sooo relaxing. Makes me feel refreshed for days after. Highly recommend any of their massage therapists, have never been disappointed.

Kristen has been shaping my brows for 20+ years! She is SO knowledgeable, SO thorough, SO gifted and SO much more. Her work is more than brow care and design---it's artistry. I often get compliments on my brow shape and I love the confidence boost I get after seeing Kristen. Beyond all of this, Kristen is a beautiful person inside and out, and truly cares about her clients. Every single appointment with Kristen is like a mini therapy session for me, and I feel great afterwards every time! :-)

I am a regular massage client of Stephanie at the downtown location. She has an incredible gift of combining technical skills with an intuitive understanding of exactly what your body needs. I always walk out feeling lighter, calmer and completely renewed. I highly recommend her.

Amazing spa experience! I received the Udwarthana Herbal Exfoliation and added on the Shirodhara which was incredibly relaxing. Sydney was wonderful—professional, attentive, and made the whole experience feel personalized. I left feeling refreshed and can’t wait to come back. Highly recommend!

Stephanie is the best massage therapist I’ve ever seen. I’ve been to her multiple times, and every session is consistently relaxing while also addressing my specific concerns. She’s incredibly skilled, personable, and genuinely cares about her clients. I always leave feeling better than when I arrived.

I’ve seen Becca a few times for a facial and once for a brow wax. She’s always a gem. Very friendly but professional. Becca made the facial super relaxing while also taking the time to listen and address my skin concerns. Afterwards she showed me some products that would be great additions to my skincare routine. I always love coming to Neroli and would make it a weekly occurrence if I had the time and money!!

I’m really saddened to be writing this review. Before my appointment, I was very clear that preserving my length was extremely important and that I only wanted minimal, long blended layers, yet a noticeable amount of my natural length was cut off despite that being discussed. Because my hair wasn’t washed or styled at the appointment, I didn’t see the full result until the next day, when the loss of length was immediately obvious and made my extensions feel pointless, which is especially upsetting given the cost. I contacted the salon right away with detailed explanations and before-and-after photos; while guest services was initially kind, communication became slow, and the final response focused on the type and length of extensions rather than addressing that my natural hair had been cut shorter than agreed upon. Hair is deeply personal, and this experience was emotionally and financially distressing. I wish this had been handled with more accountability and clarity.

I am usually a spa customer of Neroli, today I was a salon customer. I could not get in to my usual hairdresser because she was booked, so I decided to come try out Neroli’s salon! I am a lover of reds and coppers and it can be hard to make those colors pull on all hair. I asked Ashley(I believe that was her name) my stylist if she could mix the two together and she did her best to give me want I wanted. She asked questions, checked in on me, explained what she was doing each step of the process. I liked what she did, but she felt as though it was not as bright as she or I would have liked. I let her know I understood not all colors, in all brands pull the same. I got home and I liked it even more! I just wanted to let you know she did a great job. I know it is hard to please every person, but she did her very best to assure that I had a great experience! Thank you!

Kristen is EXTREMELY attentive to my needs. When I am doing a service with her, she makes me feel like I am the only one that she saw her in the day (even though I was the last appointment). She is kind, attentive to my needs and she makes me feel welcomed. I LOVE going to her.

I had such a wonderful experience with Jessi! She did an amazing job waxing my brows-they look clean, perfectly shaped and natural. She took the time to listen to what I wanted and made sure I was comfortable the whole time. Jessi is professional, detail-oriented and so easy to talk to. I left feeling confident and refreshed. I highly recommend her if you’re looking for flawless brows and a great overall experience