Geador Family Counseling PLLC — Mental health service in Houston, TX

Geador Family Counseling has been completely unresponsive and unprofessional. I have called multiple times and keep getting told someone will call me back, yet no one ever does. To make matters worse, I drove to the Houston address they have listed only to be told by building security that this business has never been located there. Total waste of time. Very concerning that a counseling company can’t provide accurate information or basic communication. I would not recommend them.

We have just gotten started with counseling for my daughter. Shannon Lewis has been helpful, engaging and motivating. My daughter looks forward to every session and is very comfortable talking to her. We are elated to have such a great therapy option for our situation.

Mr. Michael Chalfan has helped me more in the short time I was able to see him before moving out of state. It’s been months but I still thank him for helping me with my life.

I will summarize my experiences here. The redeeming qualities of this practice are their therapists, their availability, and their communication. The lacking qualities of this practice are the misinformation with billing and insurance, the lack of this information, and the time it takes to receive this information. I will start with the good. My therapist has been Michael Chaflan. He is a straight shooter. He knows the limitations of therapy. He is easy to talk to and trust. He is an effective communicator of his observations. He is a problem solver, coming up with unique solutions on-the-fly. I've enjoyed my experience with him and I feel he's really improved my problems. This practice has had amazing availability. I've been able to book an appointment within a week, often within a few days. My first appointment was actually the day after my first call. This practice has also had great communication. They've always picked up my calls to answer any questions I've had. Even outside business hours, they will tend to the clients. Now on to the bad. Misinformation. I have been quoted incorrect information about billing and insurance, not just from staff but even from the owner. I was told by the owner that an insurance claim was filed on a specific date when it never was filed until weeks after that date. I have been told I have a coinsurance when I should really be having a copay. I've been told that my insurance has been used when it's really my partner's insurance that was used. Lack of information. Insurance and billing is a black box with this practice, mainly because a third party handles that stuff, not the practice itself. Their invoices lack basic information, like the service provided, how much the insurance is paying, how much the practice is charging, etc. All the invoice says is how much the patient owes. The staff and owner don't immediately know how insurance and billing will work before services are provided and will not communicate what they do know beforehand. Slow processing. Their insurance processing is very slow. I sometimes have to wait days to get a response back from the billing team. I don't even hear from them directly; the staff have to be the middle man between me and the people that handle insurance and billing. Also, I find myself needing to reach out sometimes to follow up when the practice has promised to follow up. All this has really impacted how quickly I can book appointments because I don't know how I'm being charged. If you don't need to know insurance and billing information and you can trust that the billing team is doing their jobs correctly, then I absolutely recommend this practice to anyone. This practice is amazing. Unfortunately, because insurance and billing is so important to me, I can't give a review higher than 3 stars.

Michael Chalfan is an extraordinary therapist whose impact on my grandson’s life has been nothing short of miraculous. In the year since Michael began working with him, we’ve witnessed a complete transformation in his mental and physical health, academics, and overall well-being. Michael’s compassionate approach, combined with his deep expertise in therapy, has created a safe and nurturing environment for my grandson to thrive. His ability to connect with young minds and understand their unique challenges is exceptional. Michael’s guidance has not only helped my grandson overcome obstacles but has also instilled in him a newfound confidence and resilience. His grades have improved significantly, reflecting Michael’s influence in fostering a positive mindset towards learning and personal growth. The changes we’ve seen are like night and day; it’s a testament to Michael’s dedication and skill as a therapist. Beyond his professional capabilities, Michael’s patience, empathy, and genuine care make him a standout therapist. He has a unique talent for making his clients feel heard and understood, which is crucial in fostering trust and openness in therapy sessions. His commitment to his clients’ well-being is evident in every interaction, making him not just a therapist but a valued mentor and guide. In summary, Michael Chalfan is an exceptional therapist whose work has profoundly and positively impacted my grandson’s life. His contribution goes beyond mere therapy; he has been instrumental in shaping a brighter, healthier future for those he works with.

Mrs. Dilworth has been my kids therapist for over 5 years. She is very nurturing and loving to my children. She has helped me learn things about my children that I didn't know. She has made a personal connection with me and my children. I have referred her to others. They have thanked me for connection them with an awesome therapist that can relate to them and not be judgemental. I highly recommend Mrs. Dilworth to anyone that is in need of her services.

Dr. Dilworth cares greatly for each of her patients! She goes above and beyond.

Dr. Dilworth goes beyond the call for her patients.