Atlantis Behavioral Health Services — Mental health service in El Paso, TX

Terrible service. Neither the front desk staff nor the nurse practitioners resolve issues. I have called for days due to them sending the wrong prescription. Although I have personally spoken to nurse Jazabelle, she has yet to send the correct prescription despite saying she would. It has been a constant cycle of calling with my concern, miraculously getting connected to an NP at times, getting cut off, then calling all over again. Just for nothing to get resolved. Please stay away unless you enjoy constantly being anxious about not receiving your medication on time.

I have been waiting for medications for almost a month now. They hang up on you, no one wants to speak to you, they cancel your appointments and then lie and say someone will call you back. I was told my insurance wasn't active, just to find out it in fact was valid. These front office ladies don't do their jobs. When you want to leave a message for your provider, they refuse you. This is a mental health business, they are only making patients mental health worse by not allowing them to leave messages for their providers and not getting medications on time. If you can't do your job and don't care about your patients you shouldn't work there. I have spoke to my mental health case worker about this and was told they have had issues with these ladies before, and that their behavior is unacceptable. I was also told that they have a new supervisor, which is my caseworkers supervisor and that they will get this problem handled. We will see what actually happens. These ladies don't deserve their jobs if they aren't going to do it properly or show care and compassion for their patients. I have never in my life has so many problems with a business before. This is ridiculous and unacceptable.