Behavioral Science Consulting — Mental health service in Memphis, TN

We had a great experience. I was worried after reading some reviews about the turnaround time for the report, but it only took a few weeks. Our evaluator was fantastic and so patient with my little boy. I will recommend to friends and family!

We had the best experience at this that we have ever had. My child has been going to the neurologist since age 9 and is not a high school senior. We got so much help from this office. We didn’t receive our complete evaluation after a few months and had to call back for them. But overall we are so thankful to know things that we did not before. Mi Childs GPA went from a 1.9 to a 2.3 after they got the help they were seeking. Thank you so much!

We scheduled a psychological evaluation for our son six weeks ago. On that day (six weeks ago), we spoke with someone on the phone and confirmed that the insurance information we submitted completely was accepted. A copy of the card was submitted online. Since then, we spent about 45 minutes completing paperwork online. Three business days before the appointment, we get an email that says our appointment was canceled due to paperwork not being completed and our insurance not being verified. The email with the paperwork stated that it must be completed 24 hours prior to the appointment or else the appointment would be canceled. The paperwork was submitted. We still have three business days until the appointment. I have to call to find out what the issue is. Due to a glitch in THEIR website, our insurance was never verified, and insurance must be verified two weeks prior to the appointment. I gave them the information...six weeks ago. They confirmed that it was accepted on the phone...six weeks ago. Yet, they canceled the appointment and sent us an email without even the courtesy of a phone call explanation. Then, I find out that we were scheduled for a tele-health evaluation, even though the email confirmation provided the address to arrive for the in-person appointment that I intended to schedule. My son must have the evaluation done over winter break to avoid missing school. This is why I scheduled for that particular day, and this is why I planned ahead and scheduled six weeks ago. So instead of them working to correct THEIR error, they tell me that they are "pretty booked up" for the next few weeks and the next in-person appointment available is in the beginning of February. Six weeks ago, I could have scheduled the evaluation with another practice had I known that this one was not going to be reliable. Now, they suddenly checked our insurance, and we're now mysteriously out of network and would have to pay the full $1000 cost out of pocket. Interesting...because it was accepted when I asked about it on the phone six weeks ago.

The dr seemed to be great. But I got conflicting answers on how long it takes for the report to come back from the dr himself and the office. I was told by the dr the report would be done by end the day and I would have it in the next few days. The office is claiming 4 to 6 weeks. We are already 4 and half weeks in and still no report. My child pediatrician is surprised at the time it takes to make these reports. He said he usually receives them within a week after testing is done from other places.

I was tested for ADHD from telehealth through this company online in 2020. I randomly received an invoice for over $100 in 2023. Their reasoning for why I received an invoice three years later was that they hired a third party billing company. I emailed them back saying that they need to call me to explain why I am required to pay for services three years after the fact, and they said they would call me the next day to explain. It has been months, and I have heard still not received a phone call. This company is extremely organized. Definitely spend your time and money elsewhere.

I am very satisfied with the turnaround time for my daughters ADHD evaluation. Friendly staff and a very thorough doctor. 100% recommend this place. I was able to get my daughter an appointment within the week!

While the process can be long, we greatly valued the patience and knowledge of the doctors and staff. It took a few weeks to get my son’s results but we are grateful for the help. I’d recommend to anyone looking for ADHD or autism testing.

This place used to be a good place but now it’s so not. It took weeks to get someone to answer the phone and then the office manager has been terrible to communicate with. My son had an evaluation here and they said it could take up to 6 weeks to get the report when we got an evaluation from another place and they were done 5 days later. This may be no big deal to them but this is a very big deal to my son and his education. Do better!

One of the worst experiences from a medical facility. Paid $1,000 for psycho evaluation for my daughter, because insurance doesn’t cover it. 1. Was told 6-8 weeks for results. Took about 6 months! 2. It’s very hard for someone to answer phone or even return your phone call even after leaving voicemails. 3. When I finally got report it was sent via email. I tried calling emailing several times to get someone to go over the results with me last and only thing I was told was that psychiatrist doesn’t due therapy anymore. Still no one went over results with me! It just seems like they don’t care about patients at all! So at the end I was stuck with a report and with more questions than answers. I’m having to take my daughter get evaluated somewhere else and pay again.

I paid $1000 out of pocket for a series of test for my son because they said insurance didn't cover them. I was told that results would be available in 3mths it's now been over 5mths. I've called several times to aquire them but have been getting the run around. Everytime I call the doctor is testing off site and the receptionist keeps saying she's sending him an email but he never responds to her. I really need these test results to update my son's IEP. I will NEVER use their services again nor will I ever refer anyone to them.