Cambridge Street House — Mental Health Services in Edinburgh, Scotland

Absolutely horrendous service twice now they haven't sent a change of prescription to G.P meanwhile my daughters mental health is on a downward spiral uncaring psychiatrists look elsewhere for help you won't get it here.

ive been on the ADHD waiting list for nearly two years. finally got my appointment, blood pressure was too high. so went to the GP got them done, came back normal. called the clinic whilst i was still in the GP *GPS REQUEST*, and updated them on the new readings of my blood pressure. they acknowledged them. several months later, and nothing. they claimed they hadnt recieved anything of the sorts, and theres no notes on their system. i have called countless times, and its almost impossible to get through to them. i have left several voice mails to get a call back, and i havent got a single call back either. this is my life, amongst other peoples lives. and the unorganisation here is beyond unacceptable by any means. i have contacted them several times, and have waited a long time for my meds, and still yet to get them. but the reason for the poor review, is how unorganised they are. losing key notes that could've ruined my progress to getting my meds and booted me off the waiting list. and then the place is practically unreachable. i have called at different times of the day (all during opening times) and each time it goes to voice mail, and i never get a call back.

Very poor quality of professionalism. My community psychiatric nurse has told myself and the gp different dosages for my anti psychotic medication. They change the time and day of appointment without asking if that’s suitable for myself first. She had tried to make me feel bad for a mistake that she made. Very patronising and unhelpful. She told me about her own trauma on my third visit which is very strange, unsettling and unprofessional. She told me to go and try another service when I was asking if another service could help along side hers but from how she came across it was as if she was offended, she’s done this before by trying to make me feel bad when she told myself one thing and then the gp’s another. This whole process has been very unsettling and frustrating.

Dont answer the phone.

Like coming here for my injection James mackay

Depending on who you get at reception, can make the difference between a good and bad experience, most staff are understanding, empathetic and friendly

Cause my physiatrist is a Control Freck Tbh😅😅😅💯

Since my partner had worked as a psychiatric nurse for over 20 years fortunately she was aware of NHS Lothian`s policy on patient confidentiality. My partner`s knowledge was valuable when we had reason to complain about a psychiatrist who works at Cambridge St who breached NHS Lothian`s policy on confidentiality, causing immense mental distress to a close relative of ours who was under his care. Whilst NHS Lothian (naturally) attempted to cover up for the psychiatrist, the Scottish Public Services Ombudsman upheld our complaint and forced NHS Lothian to give our relative a written apology. When psychiatrists who are paid a good salary to care for patients under their care breach NHS Lothians guidelines on patient confidentiality to the detriment of their patients, what chance is there of the general public treating people with mental health problems with respect? Unfortunatley, the psychaitrist in question still works at Cambridge St House, but will HOPEFULLY be more respectful to the patients under his care who have severe and enduring mental health problems, as a result of our complaint having been upheld by the SPSO.

Wonderful windows and almost perfect front garden, all of the people who were sat out front seemed nice. They don't serve alcohol here, if you want a good pint avoid Lothian Road...

Compared to leith mental health, It didn't feel as professional,efficient,and a genuine passion to want to help people (in my opinion)nothing personal to some lovely staff but it felt like from day 1i guess I was just another case load for them but at least pretend ur on the job!pretend ur passionate about helping someone help themselves! Out of the 4/5 people that worked with me I learned the same from 1 single person at leith!I wouldn't recommend this place to anyone unless your not bothered..coz they're not! (In my opinion! )