Thriveworks Counseling & Psychiatry Philadelphia — Counselor in Philadelphia, PA

I did not have a good experience at all with my particular provider at all. I felt really dismissed and like she was just feeding me anything because she was unable to diagnose me instead of simply saying it was not her area of expertise she wasted 32 min of my time likely to be able to bill still. I felt written off like many poc folks are by her telling me it is rare for adults to be diagnosed with ADHD and proceeded to give me the stereotypical symptoms of what it looks like in children so I did not meet criteria despite my therapist of years telling me different. It took a lot to finally unmask and seek medication and this was not a good experience at all! I’m not here to name drop or ruin careers but if she reads this please do better. Now I’m not bashing the whole place I’ve heard great things about specific providers and I’m hoping to try a different person that did come highly recommended.

Well Dr. Amy is very good love her, but my one prescription is still wrong should’ve been regular 20mg a found CVS that has them but you store for extended release which I can’t take

My mother has been attending therapy sessions with Marissa and she tells me that she feels much better after every session! Marissa has been very kind and understanding, which means a lot to my mom. I’m so glad that we came across Thriveworks and were able to receive such great help!!

I’ve never had an evaluation where a diagnosis couldn’t be confirmed the same day. The person I spoke with kept attributing it to the appointment being virtual, even though I have years of medical records documenting this diagnosis. He then scheduled me for a follow-up two weeks out, and when I asked why, he said he needed time to review our conversation. The delay, along with him repeatedly saying it could take 2–3 more appointments before diagnosing me, felt like a lot. I originally chose this option for convenience, but I’m now looking into a more traditional route.

Sydney has been great so far. I’m only on my second session with her and i feel very comfortable and understood. At times she just takes all the jumbled thoughts in my brains and turns them into actual words which I love. I’m so happy and excited that I decided to take this step and seeking therapy. Super grateful for all of Sydney’s help!

I've had nothing but issues trying to reschedule after having serious issues with my prescription. I even tried following up with my original nurse practitioner and never received a follow-up contact of any kind no email or phone call. The second doctor I had an appointment with was nothing but rude and lacking compassion. But I tried to reschedule for a third time there were no appointments available. I now have to resort to calling around, I will never come back here. I now have to start from scratch

I want to start off by saying my therapist and NP are wonderful. This review is more about the company itself. The clinical supervisor of the Chestnut St. location I went to is clearly not doing their job. My therapist had an emergency and told the supervisor to let me know the day before my appointment. I received no communication, and showed up the next day. I could not get in touch with my therapist, so I spent the entire day worried about her well-being. When I told my therapist what happened at our next session, she was mortified. She had to call my cell phone number to prove to the supervisor that she could have easily contacted me about my therapist's absence in advance. This isn't all! I just followed the NP I started seeing at Thriveworks to a different practice (small group practice with fewer practitioners and locations). I learned that Thriveworks had stripped their NPs of their salary and benefits, and are now only paying the NPs hourly. But there's more! My therapist left the practice unexpectedly due to medical reasons. I called the practice to ask for another therapist. The receptionist booked an intake with another therapist and assured me that he took my insurance. I got an email two days before my appointment saying it was cancelled because the practitioner did not take my insurance. I have not received care in over a month because my former therapist had been sick, and my new appointment was cancelled. No follow-up, just an email instructing ME to call the practice and reschedule, as if it was my fault for trying to set up the appointment in the first place. After all of this, I am looking to do therapy elsewhere. Unfortunately, issues like this are typical for large companies that provide therapy. Great clinicians who get no support from the business side (I did not even mention that my therapist had to correct the billing department on their mistake of overcharging me hundreds of dollars). I would not recommend. Check out group practices that are owned by ACTUAL clinicians rather than business people who cut costs and treat their employees poorly.

Moved to PA recently & am trying to continue psychiatric care. I first saw a provider at another company who didn’t work out. (Nowhere near this bad) Thriveworks is big so I thought I could easily find both a therapist & psychiatrist. I have several diagnoses, including legitimately debilitating ADHD. I was put on a stimulant this year by my previous long-term provider after trying non-stimulant medication for several years. It’s changed my life & staying on it is a priority for me. I picked Sandra as she was one of few with availability who takes my insurance & lists ADHD as a speciality. I was never asked to sign releases for medical records from previous providers. 10/7 I booked with Sandra Ezeukwu for 10/22 & immediately submitted all forms. I received another form 10/17, which I forgot until 10/19, still 3 days before the appt. I did my part. So why do I log into Zoom & find that this woman hasn’t read them at all? First thing she says to me is she tried to call me to reschedule because she’s having trouble with her connection. I check my phone & see a voicemail from 11:43am. The appointment started at 12pm. Well, we’re here now and I don’t want to reschedule. She starts asking me questions, all of which I already answered on those godforsaken, pointless forms. I’m answering her questions, distracted because she’s moving her phone around so much. Her background was blurred on Zoom but I can tell she’s in her car. She had started by telling me she had trouble with her connection, then her voicemail said a system issue…I’m feeling like the issue may be that you’re in your car?? We continue & I’m quickly agitated because she started off blaming me for her absolutely insane lack of preparation & respect for my time by repeatedly telling me that she tried to call me & the reason we can’t have a conclusive end to the appointment is that I didn’t reschedule. Im very anxious as we go through all these questions that I’ve already answered on paperwork. I have physical health problems as well that have improved a lot after receiving treatment for an eating disorder. With my history it’s important for me to make sure any doctor I see is safe. I told her I’m still on a waitlist for a PCP, which was an issue for her. I was very anxious & didn’t think to mention my eating disorder or go out of my way to re-explain things that I put on the forms. She said that I need to be closely monitored with these conditions (fair) then says that this appt isn’t for medication management, but to determine if I’m even a good fit for telehealth. I mentioned that I will run out of my stimulant soon & ask for clarification if there is a chance that she will reject me as a patient. She starts going on about how she doesn’t “reject” patients & how she will provide them with resources, blah, blah. I see where this is going & ask multiple times but she’s repeatedly beating around the bush. I explained that it’s fine if she doesn’t accept me as a patient but I need to know what to expect. She says she has to “look at some things in the computer” & can’t tell me right now but will call me later. She called back after 6 & immediately starts telling me that I left things out. If I wrote it on the paperwork then what does it matter?? I answered the questions she verbally asked me. I was extremely anxious. She’s clearly inexperienced with ADHD & I’m not convinced that she really understands or cares about mental health. She implied that I was just trying to get a stimulant & when I said that wasn’t the case she asked where I’m getting my other medication. I explained that I have longer supplies of all my other meds since the stimulant is the only one that has to be refilled every month. She goes on to say that testing by a neuropsychologist is different than what I had with a psychiatrist & I need to see one, Like I’m faking ADHD?? Then tells me I’m not a good fit for telehealth, which I’ve done for 5 years. I asked what resources they have, as she had promised. SHE TOLD ME TO CALL MY INSURANCE COMPANY. I almost lost it. This company is trash.

My therapist was very friendly and easy to talk to. He understood my concerns and offered me a few different strategies to help me with my issue. I’m happy with his approach and can’t wait for my next visit.

This was my first visit and my psychiatrist was absolutely amazing! Over 30 years I have been battling my mental health and have seen multiple doctors and then stopped going because I never felt quite comfortable expressing myself or my issues with them. I met Sheila today and I instantly noticed her radiating heart and tremendous empathy and felt it's so easy to open up to her. She listened to all of my complaints and issues and worked patiently with me to prescribe medications that would help and not clash with any of my other meds or even weight loss goals I have set for myself. I would highly recommend her to anyone and everyone, I think in this short visit she literally became one of my favorite doctors that I've ever had and I am 51 years old! She is absolutely an asset to your company!