Hall-Mercer Community Mental — Psychologist in Philadelphia, PA

the lady at the front desk needs to take a lap. she was so rude and so mean to people who are coming for mental health support??? she’s trying a little too hard to keep them in business. the therapists are nice but I can’t give this place more than 2 stars until that front desk lady gets fired and her (slightly less) evil twin, the security guard lady.

The female doctor working today is not fit for crisis or drug and alcohol treatment. How can a mentally impaired person or a person in need of detox benefit from outpatient like she suggested?? Please replace this place with better people like the staff at Jefferson Hospital. They care more about detox and mental health! This place is a disgrace and waste of people's time when they are trying to save their family members! Philly deserves better!! When a person walks in on their own they are turned away! When family members do a 302 the doctors are to lazy to help! I'm not talking about once or twice!! It's no surprise so many people overdose in Philly! 💔🤔😡

This place just takes up space! They need to close it down. They don't care anything about the people in crisis or the families that go through the trouble of getting 302 petitions. They let people go within a hour without doing anything for them. It doesn't matter if they are mentally ill and on drugs or not.. Please put something more useful in this space!!! If you want to stop the overdose death rate in Philadelphia get better resources. They are not just dying in Kensington. Earlier this year someone overdosed and died behind Lowe's Hotel in Center City just to name one victim!😥💔🙏

This place is an absolute disgrace. I would give zero stars if possible. Never in my life have I witnessed such unkind, unsympathetic staff — at a facility designed for those in crisis, no less! It’s a real shame that patients come here desperate for help are treated so inhumanely. The red tape and hoops you have to jump through just to get admitted are beyond ridiculous. And after that, you are treated like just another number. They are not here to help. Only to run your insurance card and kick you back out on the street! The entire intake/treatment system and faculty need a serious overhaul.

If I could leave this place 0 out of 5 stars I would. It's an absolute joke! If you want your loved one to get proper treatment, DON'T send them here. They turn people away that are in need of real help for depression or addiction. To top that off, they can't seem to get their story straight. We were given many many different answers and responses as to why my family member was not approved into a treatment facility.

Horrible place!!!! I was there for help,and was physically knocked over backwards by one of the male nursing staff!!!! Everyone talks down to you with an attitude!!! And yet these are the people deciding our fate!!!! Someone should go there undercover!!!! Its a mess! Needless to say i was the one thrown out!! So i never got any help,and I'm back to square one,physically sick and mentally in a bad place!!!! Thanks CBH

This has got to be one of the disrespectful places for the mentally ill who at time don't understand their situation. Dr. Christian Kohler of Pennsylvania hospital runs this place and he isn't the best penn has to offer. There is no respect at Hall Mercer and the staff at 4 Spruce Pennsylvania Hospital is horrible, you have this bunch of doctors that don't communicate with families. My child was kept well beyond what the voluntarily requirements were,despite Dr. Kohler treatening to commit her if she didn't. I was on 4 spruce mental times with strong smell of feces and no housekeeping attempting to clean it, many lazy staff thru this unit.

These people deserve no stars, they have a bunch of underpaid people with no respect for patients. Dr. Christian Kohler is the director of this unit and looks at everybody as being a pre-medicated pyscho. After spending a night at hall Mercer it left me with more trauma than what the original problem was. I spent a week on 4 spruce at Pennyslvania hospital and the people running that were very unprofessional. I was threatened multiple times to be restrained and there was no reason for it. I was given meds that doctor knew I had a bad reactions with previously but refused to listed due to Ego issues. The unit smelled liked feces and urine and they regulary had people in restraints locked in a solitary room screaming for everyon,. nobody checked on these people on restraints. 4 Spruce at Pennsylvania hospital reminded me of an asylum for the mentally ill and it was a sad place, University of Penn backs this place and someone needs to investigate everybody involved, including ' Dr. Kohler

Physically the place is a dump, came back with flea bits on my arm. However the staff was wonderful and caring to my wife. Even the security guards were very kind and soft spoken. The nurse and doctors really try to help. They gave us referrals when we left

Please if you have a loved one whether it's drugs or mental illness don't bring them to this crisis center. I wouldn't bring a pet rat there. First and foremost the guard that works overnight shift is the most disrespectful security guard I've ever came across, talking to these patients like they are dirt. They are people with feelings, our loved ones and I don't care why they are there. Your insurance pays for this security guard to degrade and humiliate patients. BTW did you know that you can only have two tiny cups of water no matter if you're there two hours or sixteen hours. Yes this is how this guard treats the mentally ill and/or addict. What a disgrace that Pennsylvania hospital pays this man a paycheck, and insurance companies pay this hospital all this money so Hall Mercer guards can make the sick feel more worthless, scared, nervous, sad, low, hopeless, shameful, than they did before they walked through the door. PLEASE IF YOU OR YOUR LOVED ONE NEEDS HELP TJERE ARE OTHER PLACES WHO HAVE EMPLOYEES THAT ARE NICE, KIND, COMPASSIONATE, AND SPEAK LIFE TO THE SICK, NOT DEATH. STAY AWAY FROM HALL MERCER CRC!