Children's Crisis Treatment Center (CCTC) — Mental health service in Philadelphia, PA

I went here as a kid, as a now 22 year old my life is so normal that i forgot i once had a bunch of mental health issues. So glad i got the help as a very young kid, i don’t know if im spelling her name right but my favorite person ever was ms. Icee or atleast thats what we called her i THINK she was Jamaican or haitian i dont know but she had an accent from the islands. If she is still there thats amazing tell her Donna loves her forever!

My daughter loves her therapist! I really like this office!

Hospital takes up residential street multiple times a day to load vans. Vans will stay parked in place sometimes up to 10 minutes at a time. It's crazy, they will hold up traffic, when there are multiple other places that they could load the Vans where it wouldn't be a burden to residence. If a van is behind you and you're stopped in the middle of the street for even a minute trying to get parking, they will honk at you and be rude. I had a driver menacingly pull up to the side of my car and lower their window because they were upset with me because they were stuck behind me when I was trying to pull into a car space. This hospital is incredibly inconsiderate to the residents in the neighborhood. They will have cars multiple cars stalled behind them, and they will have multiple workers just standing around laughing and chit-chatting and not doing anything to quickly load the vans. It's crazy.

They have been there for my son to an extent, but there is definitely a lack of empathy from certain staff and these are people who have masters degrees, some things school don't teach. I would give 2 and a half stars because there has been some staff that has been great and some were very rude and unprofessional. They are hard to reach short staffed and will twist it on you. They will find a way to blame your child and make you and the family feel bad that your child has special needs. Almost every summer I'm left high and dry with little to no support. Seems like there only really interested when they know the insurance company is going to pay them. Lots of broken promises.

horrible! no empathy what-so-ever from staff. please do not trust these people to help your child, they do not care about the kids, only their paychecks. highly do not recommend!!!!!

This is place is unprofessional and their time frames for pairing a child up with a therapist is so LONG. I waited over a month going into two months now waiting for somebody to get back to me to pair my 12 year old that truly needs therapy at this time. The time slots available are not acceptable and prior within the first session/overview with somebody I already advised my child would need AFTERNOONS as she’s in school. They advised I would have to wait AGAIN to pair her up with somebody during the time frame as requested. Unprofessional, wait time for a therapist way too long, and the follow ups are extremely unacceptable. I could have had my child in somewhere else by this timeframe! I advise anybody to not take your child here. They don’t care & it’s the lack of empathy of us parents having to WAIT for our child to get therapy. This place seems to lack caring about the therapy of children and doing their job. I’ll never understand how people have a DEGREE and went to college but lack the basic needs/wants of actually doing their job and helping people. You can tell many people don’t like what they’re doing and this facility is one of them. Even the people that answer the phone to assist sound MISERABLE. I seen a recent comment of a review that said this place has LACKED what they are entirely.. that statement is true. This place needs to get it together. I hope people read this review from the company as this could be a reminder that what you do for people is extremely important. Don’t forget your face and what you worked hard for to get where you are. Truly A SHAME

I've been here with my son fir almost 5yrs and it has saved our family! Very caring ppl!

Horrible and very unprofessional I called this place over 100 times just to get a scheduled time for her to be seen . I could not get no one on the phone for months the doctors don’t call you no matter how many messages I made. They do not carr about your kids .. go else where

A couple years ago this place was very helpful, and I enjoyed bringing my kid to the weekly sessions, but recently this place has forgotten who they are entirely. They don't even answer the phone anymore. My kid just had to go an entire week without her meds. Thank God our family physician filled the meds, otherwise we would still be without meds, because CCTC still hasn't called me back after several desperate messages. She doesn't even have a therapist anymore, because her therapist made it a total of 6 weeks before leaving her job. No phone call about a new one, nothing. I've been calling, but since they don't answer the phones anymore, I get nowhere. They like to say that you've missed your appointments and discharge you quickly or put you on a waiting list for another therapist when really the therapist never called you to begin with (covid times) it's just unbelievable what they have turned into. They could care less about your kids. I've finally had enough and am in the process of switching to a different facility. I will never be back to CCTC again. Do not bring your kids here!!!!

Excellent!! My grandson has never gotten better care. His psychiatrist is amazing. He really know what he's doing and even fights with insurance to get the services needed. Location is very convenient and office was clean.