Palomar: Oklahoma City's Family Justice Center — Domestic abuse treatment center in Oklahoma City, OK

Unfortunately they don’t help everyone that needs it. They just constantly send the person to voicemail with no response or help after months of waiting. Just because some don’t come in with visible bruises doesn’t mean they should be pushed to the side until something more happens. My friend needs some guidance and help that she thought she could get from here but it’s not the case. I know there’s unfortunately a lot of cases some more severe than others, but get more help to help others. Do not make some feel like they are less important to the next person and their situation. Do not make empty promises to people! These are things that the agency can do to make it better.

As a DV VICTIM all my life unfortunately, as a child, now a adult I'm quite Familiar w/ Domestic shelters and places that are "SUPPOSED" to HELP VICTIMS I say supposed cause my whole life, again, been in the system I've tried to go to places to get help, get away from the violence, get a career, get a education, get a job, get a car, but that's NEVER BEEN THE CASE MY WHOLE LIFE. THIS PLACES PROMISE TO HELP DV VICTIMS all they do is give you numbers to call, addresses to go to (common sense if ur a DV VICTIM they don't even let u go outside or out just like that), if ur lucky you will get to 1 good address that might help a bit. But all this places and numbers and lists. Are USELESS AND DO NOT HELP THE DV VICTIMS. WE NEED ACTUAL HELP. JOBS, EDUCATION because if we can get those 2 things then we can succeed in life, be Able to leave the Abusers, and live a Comfortable SAFE PEACEFUL LIFE WITH OUR CHILDREN. 🧿 So disappointed at this place. VICTIMS also need constant GUIDANCE MOST OF US DID NOT HAVE PARENTS, orphan or foster kids. How can we get ahead and better at life, if no one not only shows us, constantly support us, GUIDES US, encourages us and FULLY UNDERSTAND IT IS NEVER A VICTIM'S FAULT for being in the current situation they're in. Also most DV VICTIMS do not have cars so need help with transportation, they are good with that but ALSO ONLY WHEN ITS AVAILABLE.

I am extremely disappointed. I went in for assistance with filing a Vpo against someone who has been harassing me and stalking me pretty much the last year and when I picked up my records after my Vpo was denied, I seen that my prior police report from June of this year was not even filed on my paperwork as evidence,so then I ended up getting a Vpo filed against me and now I have to go to court to defend myself! I've gone up there and I've called more than once and it's not even made a priority. I have court on the first against the person who has been harassing me and stalking me. I do not recommend Palomar, file the paperwork yourself.

I will start by saying Palomar isn't all bad. I am thankful for the food and clothing they have helped me with. They also have came through on helping me with pet food, etc. However it comes as no surprise when i t comes to more matters of the heart such as facing homlessness or have gone through a pretty traumatic even, they show NO SENSE OF URGENCY OR CONCERN. You are looked at as "just another crisis, or insurance claim" rather than be given the support in that moment because just having to be in a positon to step foot in such a place should pull at any human beings heart. This world has gone mad. YOU CAN'T TRAIN SOMEONE TO HAVE A HEART OR EMPATHY. On Friday August 1, 2025, I called to follow up, I spoke with Claudia, who was rude, dismissive, and unwilling to help. She refused to even look up who I had seen or spoken with, forcing me into unnecessary back-and-forth while I was in crisis. Her lack of empathy and refusal to assist pushed me into a severely low mental state. This is unacceptable for an organization meant to support people in vulnerable situations. I request that this be addressed immediately and that staff receive proper training in trauma-informed communication.

this place is a godsend, not only did they help me get away from my abusers, but Britney, that does, the animal advocacy has helped me over and over, it's been 2 years since I left my abuser and she still helps me to this day, she is so awesome, thank you, Brittney, thank you. Thank you, thank you for everything that you do

I give this organization and these folks 100 stars ! From the time we walked in til the time we left we were treated with the utmost respect and professionalism. The 2 women that we spoke with , as well as the intake person at the desk was very warm, kind and helpful . The proper paperwork was filed and on the web before we got home . Thank you so much , not just for doing your job , but for caring about the job that you do , it's appreciated ❤️

I’m extremely frustrated and disappointed with the way I’ve been treated by Palomar recently. On Friday, I reached out for help because I had no food and no way to get to the store. They told me someone could come get me, then had me running in circles—only to never show up, never call, and leave me hanging all weekend (despite me telling them I had a new number) while they were closed. That meant I went hungry and alone for three full days after being told help was coming. Now it’s Monday, and when I called again, they told me no rides are available today either. no solutions—just tough luck. This isn’t the first time I’ve been left feeling like an afterthought. When I needed legal advocacy, my advocate only contacted me briefly before court—there was no real planning or preparation. That’s not okay when someone is going through something serious and already overwhelmed. I’ve also been passed around between advocates with no consistency, no real connection, and very little support. I was placed in a shelter that was clearly not a good fit and left to figure things out on my own. It honestly feels like sink or swim, and that’s heartbreaking when you’re already trying to rebuild your life after trauma. I’m giving two stars instead of one because I know Palomar can be a valuable resource for many people—but my experience so far has made me feel forgotten, unsupported, and like I was just another name on a list. If you’re going to say you’re there for people, you need to show up. Not disappear. Not leave them hungry. Not leave them alone. Please do better.

I have had the worst experience with the treatment from this place. I'm divorcing after twenty years and been in and out of court room with vpos divorces domestic violence and not setting my kids files as far back to 2021 and get dismissed by the judge every time when he has domestics in front of a minor I can't see my kids. Ashley from ywca is very rude there are two and it's just ridiculous the circles you send us in when where already going through enough. I'm not a kid I'm a survivor

I've called and called so many times. Its definitely frustrating that no one answers the phone. No help at all. I wouldn't recommend this place because when you already have the world on your shoulders and asking for help..the most you can do is answer the phone.

Great place... This organization helps with all kinds of resources. Palomar helped me through a very trying time in my life. They help with things like clothing, dog or cat food, for those that may be struggling to make it through to helping with those that may be suffering from domestic abuse. They have great case managers, that really do care about their clients.