UNM Adult Psychiatric Center — Psychiatric hospital in Albuquerque, NM

I saw the urgent care because I hadn’t been able to establish psychiatric care since moving to New Mexico. Everyone was so nice and the provider I saw actually listened to me and was able to send my meds that I had been out of. Thanks to everyone there

YOLANDA MORALES- extremely unprofessional. When you’re there to seek help and all you get is met with resistance. It’s a shame people who are in their positions to help and protect others have little to no empathy for people brave enough to ask for help. It’s heart breaking

NURSE specialist Yolanda Morales is extremely unprofessional. Our family member had to be taken back and she kept reiterating “he’s fine” Yolanda Morales said that being inpatient is “boring” like yeah probably to you, you’ve never done it first handily during a mental crisis!! When family asked to consider other options Yolanda Morales cut off the patients father and said she doesn’t care about the things he said to us, just what was said to her (father was in room when talking to Yolanda Morales) NURSE Morales was also implying he was taking it further than needed. Her job is mental health????? This lady is very rude and not empathetic, needs to change jobs.

Was here at the walk in clinic for FOUR HOURS just to get meds refilled. Provider was rude and refused to help me so i had to see another provider for the same meds. That took 3 hours. Then, despite the pharmacy saying 20-25 minutes, it took over an hour to fill them. Save yourself the trouble and go somewhere else.

I was recently admitted to this facility. There was one gentleman that was extremely rude. He was unprofessional saying something, for the reason I was admitted was so uncalled for!! They need to look into training some of thier staff!! They are suppose to be professional in the way they treat thier patients!! I asked for water, about 45 min went by. So I decided to knock on the window, a gentleman came to the door. I said I need water, the guy that said obnoxious sayings to me, said don't talk to her and closed the door in my face denying me water. Something needs to happen! He needs to be reprimanded for his actions!

Terrible. The night staff verbally abused and threw me out of the facility after I went in to seek help in an emergency situation. Hostile, swore at me. All because they perceived me to be rude. Entitled brats with no tact or respect. The charge nurse and their director told me it was my fault for what happened. Refused to tell me their names to prevent them from being accountable. Facilities like this have overblown budgets and NO HUMANITY.

I went to UNM to get help because my dr. Retired and I needed a script for a benzodiazepine. Without them, I could end up having seizures, convulsions, fits, brain damage or death. The UNM psychiatric emergency center said NO we won’t help you, we don’t work like that. Go to the walk in UNM clinic. So I did, and dr. Maud Nelson said she would not help. She labeled me an addict and refused, saying I could abuse the medicine. She said to go to the ER who sent me to them. I told her they won’t help and Nelson said, oh, well I actually agree with them. This is your private practice drs. Responsibility. But she retired! Nelson refused to listen and then said to go to the ER again. She was going in circles and trying to screw with me. UNM was going to let me die as apposed to even help me ween off the medicine that UNM put me on years ago in the first place! My dr just continued UNMs treatment plan for me but wouldn’t help even try to save my life. I thought I was going to die, or worse.. I recorded the conversation and I will be contacting the medical board. UNM has terrible reviews for a reason, stay away if you value your life!

They just don’t have nothing to do if you’re gonna get admitted. No tv or anything. I was freaking out having a really bad panic attack one time and I was so scared and no one was there for me here. There are no nurses around, they’re right behind this glass so you’re practically all by yourself. I had to wait in there for hours stressing so bad with nothing to do. It was a very bad experience. Certain staff is nice though.

I’m writing this review after being denied services TWICE at the UNM Crisis Triage Center (CTC) in Albuquerque, a facility that publicly claims to provide low-barrier mental health stabilization for adults in crisis. My experience exposes the exact opposite: harmful gatekeeping, biased clinical judgment, and a complete lack of accountability. On Monday, April 14, I arrived with a formal referral letter from the Associate Director of Clinical Counseling Services at my university. She had walked through the CTC facility and believed it to be an appropriate short-term behavioral health fit. Instead, I was met by Nurse Yoli, who told me the letter “meant nothing” and labeled me as “irritable” and “argumentative” simply because I calmly asked questions and explained why I believed I qualified. When I expressed that I was advocating for myself, she cut off the evaluation and denied me admission. When I went to the front desk to file a grievance and inquire about the grievance process, I was given the phone number for the patient advocate and a PUC (Psychiatric Urgent Care) intake form. As I sat down to fill it out, a security guard came over and told me I needed to leave—on orders from the same charge nurse. I was crying and shaking. Another nurse came to clarify things, and Dr. Iesha eventually came downstairs. I played a recording of the incident (New Mexico is a one-party consent state), and only then was I told I could stay. But the emotional damage was already done. Still, I returned on Saturday, April 19 to try again—because I genuinely need care. I explained calmly that I live with PTSD and I’m trying to prevent a full mental health breakdown during a period of transition in my life. I said I cope well, have a laid-back temperament, and needed short-term support. This time I was assessed by Nurse Jackie, a Black woman in a motorized wheelchair, who asked me what happened on the 14th. I told the truth: that I believe bias and assumptions interfered with my evaluation. I gave examples of my calmness and ability to de-escalate in difficult environments. Despite that, she denied me again. First, she claimed my PTSD made me too vulnerable to “triggers” in the facility. Then, after I told her I was assaulted on March 8, 2025, and have had inconsistent access to my medications due to being displaced, she used my honesty against me—saying I needed to be “medication stable” before being admitted. But the CTC website literally says it offers a 14-day stabilization program—designed specifically to help people like me who are in transition and need support. When I continued to advocate for myself respectfully, I was told: “We will not be having a back and forth.” I requested the grievance paperwork. Nurse Jackie said she didn’t have access to that on the weekends. This Was Not Mental Health Care. This Was Control. CTC promotes itself as a low-barrier behavioral health crisis center open 24/7—but that’s only true if you communicate exactly how they want you to, don’t ask questions, and fit into a narrow, neurotypical, non-traumatized box. I am an Autistic Black woman with complex needs. I am self-aware, I communicate directly, and I advocate for myself. Apparently, that disqualifies me.

I had a mental breakdown during cancer treatments at the Mayo Clinic. I developed a movement disorder that I still have 6 years later. The Start Clinic saved my life. I was crying all the time, unable to cope and Mayo did next to nothing to help me. My sons reworked school and work schedules so I was never alone. The start clinic was able to see me quickly and had wonderful people who listened to a distraught woman. They were so kind to me. I am very grateful for all the people that have worked with me, especially Dr Fraiser. I still go to the start clinic. I don't know if I would have made it if they hadn't been there for me. I have the money to go anywhere I want to go but for me, this has been the best place with people who care. Thank you to everyone at the Start Clinic