Baltimore VA Medical Center - VA Maryland Health Care System — Mental health service in Baltimore, MD

I am a traveling Veteran, and I am posting this review to share a deeply troubling experience at Baltimore VA Medical Center. I went in for an appointment specifically to address a knee issue. During the visit, the provider conducted physical contact that went beyond the scope of my appointment without clearly explaining what was about to happen or obtaining my informed consent in the moment. During the exam, a stethoscope was placed on and around my breast area in a way that felt prolonged and intrusive rather than brief or clearly explained. Later, the provider looked inside my pants from behind and touched my buttocks with both hands. These actions were unexpected, not adequately explained beforehand, and left me feeling exposed and violated. Throughout the encounter, I felt pressured to comply quickly with instructions without being given adequate time to understand or consent to what was happening. I did not feel able to pause, ask questions, or object in the moment. I left the appointment feeling humiliated, anxious, emotionally shaken, and deeply saddened. This experience significantly damaged my trust in medical providers and my sense of safety when seeking care. Veterans deserve dignity, clear communication, and respect for personal boundaries. I hope this review encourages stronger attention to consent, professionalism, and patient-centered care so that others do not have a similar experience.

The pharmacy is as poorly designed as I can imagine. There is NO PURPOSE to the ticketing system or window, it intentionally wastes the patient's time. They literally do not do anything, I have to waste my time talking to a useless drone when I already called and they told me my medication was going to be ready for pickup. The entire ticket system could be replaced by a text notification that tells you when your prescription is ready, that way I don't have to talk to a sassy peon who's upset about the fact that they serve no purpose.

I started using VA healthcare in August 2025. I have received nothing but exceptional care from the Baltimore VA Medical Center! My healthcare team is just awesome. I am extremely grateful for the care I have received. I am a life long Democrat and don't care much for the current administration but I have to acknowledge the staff and leadership are doing a tremendous job at the Baltimore VA Medical Center. I wish I could give more stars!

I have had nothing but bad experiences at the VA Baltimore ER it should be closed down and all the doctors should be fired and black listed to never work in an ER again including the nurses as none of them are there for the patients they are there for their own ego/power trips and nothing more! Anything that threatens their ego trip gets abused in whatever form they can get away with. Includding withholding planned nessacary medical treatments and procedures or simply wasting your time making you wait on the doctor as if your you're supposed to serve them instead of the other way around(im not talking about the typical paitent waiting on the doctor running behind here). And how about the multiple HIPAA violations and and the Hippocratic Oath violations that I experienced all in one visit. This is a one-star ER if that it should be zero Stars (do not go here if you want to be given proper and due respect as a paitent let alone as a military veteran) and as a Emergency Department Services of veterans specifically the level of sheer disrespect they have repeatedly shownis Unforgivable even when they're acting nice to your face they're wasting your time just so they can waste your time. They even have a game where they have their doctors go play evil doctor with patients that was the nurses and the doctors words not mine i can only guess what they meant but it sounds pretty self-explanatory. They abuse their patients either psychologically physically or emotionally or all of the above as they did with me when I refused to take their abuse any more and walked out the nurses had the security guards assault and illegally try to detain me.

I personally don’t use the Va hospital a lot. Came in today on an appointment. Uneventful But I tried to get or see about getting some new glasses. After a brief computer check I was told my last glass order was in 2018. Sounds about right and I was directed to the eye clinic. Went to the window to ask when was the best time to come in. The lady was very unfriendly. If she can not be more friendly, she should find another job. What she don’t know is she is first and last face face we may see. It does not cost you anything to be just “a little bit nice.

We are blessed to have this facility. I have been here many times and the doctors are wonderful. I had to be hospitalized here and they treated me with the upmost respect. They are dealing with such diverse personalities from all eras of time. Thank you Baltimore VA. I had surgery this summer and received the best care and service. I ended up having to stay for over two weeks. I was in the SICU unit on the 5th floor. All of my nurses and aides were wonderful. They took great care of me. They made sure I was fed and was comfortable at all times. Thank-you to the entire SICU staff.

Pharmacy is absolutely horrible. How is it on multiple occasions i request a refill and more than 2 weeks later i have to call you to see where it is only to find out your low or out or don't carry that brand anymore. I find it ridiculous you can't send a message or even contact my dr and let them know. I have to call you guys after sitting in agony and pain waiting for, not my medications, for weeks on end. This Pharmacy on green st in baltimore is horrible, especially the the people sitting at the windows. They never have answers and when asked to speak to someone else or someone higher they say No. They need a completely new set of workers, for the windows atleast. Someone with answers and someone who knows how to communicate with patients. Im a diabetic so when I don't get what I need, my well-being is in jeopardy. And I refuse to keep having to deal with this. After servicing the country, I can't even be serviced how I deserve. You have got to do better, baltimore VA pharmacy.

Was talking to neuro front desk… couldn’t give me any answers then rushing me off the phone because she has a “emergency down stairs” and blaming gentlemen that was doing eeg connect and disconnect for the time mix up she hangs ups… turn out the EMERGENCY she stated was to go smoke a cigarette….she didn’t know I was waiting on my spouse to finish in the building and was smoking right in front of me…. Yall need to train your staff better

The music playing in the lobby is way too loud. I’ve attempted ear plugs and noise cancelling headphones, but it’s loud enough to cut through both. Sitting as far away as I can get from it at the pharmacy, it was sitting around 75-80 decibels. I appreciate that the VA is trying to do something nice, just consider what options are available to reduce how loud it is. I’ll get rid of the 1 Star once VA acknowledges they’ve seen this, as I don’t want to “punish” them for trying to do something good.

We got here at 6:45 and still haven't been seen by a doctor. It just isn't fair for our Veterans to be be treated so unfairly for their SERVICES. An ex-coworker was taken to see the doctor ahead of the Veterans that has been waiting for hours. Veterans, thank you for your services.