CleanSlate Outpatient Addiction Medicine — Mental health service in Louisville, KY

This is best place ever to come all staff is the best I really look forward every mth coming seeing them

Clean Slate has been one of the greatest experiences I’ve had since being on my sober journey. Everyone in the office is kind, great communicators, empathetic and friendly. I’ve seen a couple providers and they were awesome. You will never wait extended times to see your provider or even do your drug screening. The hope they give will help you to continue on your safe journey.

The Clean Slate Clinic has helped me tremendously with important health issues I needed to help with, I've been a client (patient) for a few years now. The providers and staff are very knowledgeable and helpful in all regards, I don't know what I would've done without them. If this sounds like the help you need and want for a solution for your addiction give them a call.

Front office staff is amazing! audrey is the sweetest person, with kind heart! A provider i seen on zoom was rude, disrespectful and after 5 yrs of going there she cut me down on my medication not worried about it throwing me into withdrawal. because i missed appointments i couldn’t make it cause i work to provide for my family. There is a way to speak to speak to someone and make it effective, and not be nasty!

One of the best decisions I've made is going to CSC. The provider and staff are not judging and take you from where you're at to a better place. I'm no longer ashamed of my past because I've come to a better place in life, free from the cravings and the withdrawal. I would recommend this place to anyone desiring freedom.

Clean Slate is an amazing place. There aren't enough words to say about the ladies in the office! I don't know how many times I've walked in there in a bad mood or frustrated and every time I come out smiling and in a better mood!😀 The only thing I do not like about Clean Slate is if you are more than 10 minutes late for your appt. You will not be seen and if you are out of your medicine you have to go without until they can get you another appointment. Things happen like traffic, kids, work, etc. But other than that it's amazing!

I want to preface this review by saying that I don't mean to portray CleanSlate entirely negatively, but I just want to write this review to others like myself who are very new when it comes to trying to recover from addiction. I think the work CleanSlate does is important but I could tell immediately they weren't a fit for me. For one, the staff all around was very friendly and I did like that. The doctor didn't make me feel judged. I started feeling apprehensive when an obviously extroverted client in the waiting room talked with other clients and I heard their descriptions of attending CS. One girl in particular said she had been frustrated because her wait times were ever changing and she wound up missing a lot of work hours due to her appointments. Considering that your appointment gets automatically cancelled if you're 10mins late, it seems odd that (according to the patients talking) you're never actually seen within 10mins of your appointment time even if you are timely. I would let this factor slide as accountability is important if it wasn't for the fact that when I did talk to the doctor I realized this place wasn't going to actually help me put addiction behind me- I want to add another caveat that I have never done any type of addiction treatment before and I'm extremely new to it. I think CleanSlate can be a good fit for someone who: 1) has received prior treatment, wants to stay on MAT, and just needs a clinic to fill that script or 2) wants to achieve harm reduction by replacing a dangerous substance from their body while not necessarily looking to recover fully from addiction. (I'm not going to say that an addict should be cut from their access to a life saving medication that keeps them from OD'ing on street opiates just because they're not ready to fully recover.) For me, I immediately felt stressed during my conversation with the doctor. I came in wanting real help to fully get sober and I saw the doctor on an intake visit for less than 10mins. The provider was nice and knowledgeable but I got the impression she didn't feel able to ~get~ me into real recovery if that makes sense.(At one point, she literally said "I don't recommend using other substances but if you do, we just have you come in more often." I don't think she meant anything bad by that, again I feel harm reduction is important but I don't think their approach is a good fit for me and my needs.) I think the services here can help someone far along into recovery already continue to access much needed medicine or it can be a place to receive harm reduction for those wanting to avoid specific substances without actually going into recovery but I realized pretty quickly this wasn't a good fit for me as someone wanting to go into full recovery and being new to seeking such help. TLDR Cleanslate was pleasant enough and it can definitely be a great place for you depending on your needs. But if you have no recovery experience and want to get real help to go into full recovery this probably isn't the best starting point for that intention.

Everyone at Clean Slate are the greatest. From the receptionist, Nurses, Providers & Counselor, they are very respectful, understanding, & helpful. I would recommend Clean Slate, to anyone struggling with addiction. Thank you very much for all you do at Clean Slate! Something else I would like to add, they also treated me for Hepatitis C, which was successful, thank you so much, for all you do there. God Bless you!

last year I gave this place five stars... I had a review written, which I am now editing. The past 5 months maybe. It has really went down hill. I never see the same provider, ever!! I used to see the same provider every week, he knew about me, about my life, he asked a lot of questions. Now I'm Lucky if the person I seen on my appointment is still working there the next time I go. I go once a month. Everytime I go they tell me well we only have one provider because the other ones don't work here anymore. I used to spend 20 or 30 minutes in the room with my provider they would talk to me and asked me if I was doing okay ask questions now I don't even sit down I walk in they say doing okay same Pharmacy and I walked out. Now when you go in there so many people that they don't even have enough chairs for everybody every time I go and collect a urine sample at someone different taking it I have had multiple times where they told me that I failed my drug test but then they send it in and it was fine. It's just an unorganized chaotic mess and it seems like it's turns more into a money-making mail than anything I do not feel like one person that works there actually cares about what they're doing so I would usually in the past recommended this place but I would definitely think twice before going now.

This is how treatment should be! Staff members are friendly, and helpful. They make eye contact and SMILE. The providers are well educated and so understanding. I've never felt judged or looked down on. The office is very modern and beautifully decorated, made me feel welcome. With this kind of support treatment is highly effective. I'm so thankful!