Bridgehaven Mental Health Services — Mental health service in Louisville, KY

I'm liking my therapist and the people there are really nice and the medicine department help out with a lot of different meds

My mother and her man had went to bridge haven today for help and a racist person has got bent out of shape because my mom was with him. They were told it was alright she came then at intake they said she couldn’t. They are full of lies at that place and very very racist. I DONT recommend that place.

Well my time at bridge haven was not helping me. They put rules on new people but the old ones don't get them I was going before this time and it changed for not the better. the groups do not stay on focus of grief n loss. oh they treat you like a child for lunch you have to find someone.

Went for the first time I felt so comfortable with the group and being in the group with other Deaf people. This is Great . I will continue going back.

I have apparently been going there off and on since 2006. Right now they’re my saving grace. I have been through some ups and downs in that place. I have seen it go through changes. To me the newest incarnation of the services makes me happy. They’re helping me pull through some tough spots. I appreciate the different people that took the time to talk to me lately. It means the world to me.

I am not a patient here but a family member and guardian for a person who uses Bridgehaven for medication management and counseling for approximately 5 years. His therapist suggested a re attempt to a group activity for socialization. The problem was he would just walk out of group and out to my car. Subsequently, not only did I walk him directly back to the group, but I’d wait outside the room in the cafeteria to redirect him to ‘give it another try’. Joe Etterer the therapist who runs that group tells me that I violate HIPPA when I sit in the cafeteria. Excuse me I didn't realize the cafeteria was an area for client therapy and treatment but a place for eating. And I never interacted with any Bridgehaven clients while sitting in the cafeteria. But ok I will respect your request. So this was my problem. I explained to Joe why I sit in the cafe. Joe explains to me that they do not try to keep my family member from leaving. If that is needed then maybe my family member “does not belong here“ JOE maybe YOU DO NOT BELONG AT BRIDGEHAVEN. This is a special population that attends Bridgehaven. His therapist suggested he attend your group. Some communication between therapist A and therapist B would have prevented the ball from getting dropped( him walking out) so a family member wouldn’t have had to step in and sit out in the cafeteria and encourage him to give things a try. And for you to take such a detached non supportive approach is so unprofessional and unfriendly for Bridgehaven and your profession. And BTW, I’ve been a practicing Registered Nurse 30+ years. I do understand the boundaries of HIPPA. And their reply? Sad.

Went there for a couple of years and was great in all then some things turn for the worst start being triggered and have a few mental health outburst due to being triggered got suspended for it and why because and here is where we would have given no star at all is the fact they want to set your boundaries and not let you set them the place is for mental health and what happens you get suspended for having a mental health outburst due to a trigger don't use this place

Initial experience was nice, I was given a tour of the facility, a free cup of coffee, and was informed that my intake specialist who performs intakes for the entire facility was going to be a little late as he had had an appointment outside of the facility. I asked the individual that was providing me the tour to call me and I would wait out in my car as I am nervous about crowds. I waited an hour and a half for any sort of call. None was made. I stepped back into the facility and asked if David the intake specialist had arrived and was informed that he had not, additionally, the individual who had been providing me the tour was nowhere to be seen. I then proceeded to go to work as I had wasted an hour and a half of my time, and upon arriving to work received a call that the intake specialist was finally in and if I would be able to come in. I informed them that I would not and I did not want to reschedule an appointment with them. If this is an example of what civilian therapy systems are like, I will just stick to the VA

Currently utilizing services at Bridgehaven . Therapy is a dual edged sword there are a lot of bogus types and let's not forget much like the idea that church isn't exactly all for the saints but more for the sinner or should be . Therapy is for those who need help and a bit of stability when life doesn't offer as much as you might need with a condition . The facility has opened a new wing which could bring the rating to four stars . It is an outpatient facility that offers professional clinicians, therapists and peer support groups, along with both concentrated therapy for specific issues and recreational therapy . Not exactly spa therapy but it has most of the essentials covered and some extra . The new wing has opened in time for post pandemic space and for those who have large group issues makes the environment a bit more accommodating for those with social anxieties .

This place is terrible. I used to go there a long time ago. They treat you like a little kid. A lot of the clients choose the easy way out, they rely on the staff to do everything for them like babies! I've had 2 horrible workers there... One is Charlene McAndrews or something like that, and of course Arti Ortega. Control freaks, bullies, thinking they run the whole place when in fact Ramona does! Don't go there unless you wanna be treated like a kid...