KP Counseling - Chicago — Mental health service in Chicago, IL

I don’t understand how a therapist completely drops an appointment, doesn’t call doesn’t message on portal doesn’t let the staff know what happened or any explanation. After sitting on a video call for 20 minutes finally giving up and calling, the receptionist basically told me to reschedule. This is extremely unprofessional as I am crying on the phone to treat clients with private insurance like this. I waited a long time for this to get treated like this which is awful. I wish they would’ve let me know so I could’ve gotten care elsewhere when I need it. Please don’t go here if you actually need help and care

Confirmed appointment, filled out all documents, waited all weekend to see someone. Come to find out day of that they just simply didn't schedule me and I would need to wait another week because of their mistake.

I worked with Yana Melnik and she was just amazingly empathetic, knowledgeable and most of all, went out of her way to make me feel comfortable. Urban Balance was moving billing systems at one point and I realized I was not being charged correctly, but Yana stepped in and took care of it for me so I could just focus on my therapy. She also made me feel heard, took feedback in a very sporting way, and generated tremendous trust in me for her. I would highly recommend her - I was entirely new to therapy, esp for my condition, and I could not have asked for a better first therapist.

1 star for my time there, the 2nd star is because it was initially very easy and efficient for me to contact the company and set up a first appointment. Saw Allison Herbert for a few months, Nov-Feb 2020, in this time she missed two of my appointments due to marking her calendar wrong. After the second time, it then took her 5 days to answer my email afterwards. Don't recommend getting ghosted by a therapist

I've started seeing a therapist here as I just moved to the city for college and my father passed right before I moved here, and I have been very relieved. Great experience so far.

When I expressed that I was uncomfortable providing my tax information along with check stubs for income verification, since my previous counselor with urban balance, who had left, never required such personal information, we were told that there was no one there that “fit our needs” really blew my mind that a company that is supposed to help people with their mental health would reject service.

Super frustrating when you call in to make an appointment. Michelle gives you a day and time and tells you the counselor will contact you to confirm the appointment. I call back in the day of since we never received a call. Michelle picks up and says if the counselor didn't call to not show up. Leah Raulerson never contacted us to confirm or move the appointment if she couldn't make it. What's the whole point of making an appointment a week before if they won't acknowledge it? Very poor way of doing things, especially when you're a first time client and desperately needing a therapist.

I am a clinician who had a significantly unprofessional and inconsiderate experience with Urban Balance. They were unresponsive to my needs and when I proposed what I thought would help me meet my needs they were rigid and unwilling to problem solve with me. There is no behaviour l exhibited that warranted this disrespect.l would be careful about trusting them is the real concern

I am a clinician and refer to Urban Balance on a regular basis. They have a wide range of counselors who can assist clients with a variety of concerns from life transitions (career changes, births, deaths, relationships, developmental stages) to overall wellness to chronic mental health management. Their insurance-friendly model helps people obtain counseling without the fear that services will not be available. Urban Balance is known nationally for exceptional service, providing professional development opportunities for counselors, and for supporting he needs of their clients. I highly recommend Urban Balance.

I have always had good experiences with Urban Balance. I refer people all the time and have heard only good things. Insurance is a quagmire and they help with that part too. As a clinician, I highly recommend!