Ascenti Physio Nottingham — Physical Therapy Clinic in Nottingham, England

CANCELLATION OF MY APPOINTMENT ON THE SAME DAY I'm extremely disappointed with the lack of professionalism at Ascenti Physio. I had one appointment booked for 30th April at 4:30pm. On the same morning, I received a reminder confirming the appointment. Later in the day, they attempted to call me once (which I missed while at work) and then sent an email saying the appointment was cancelled—without any explanation or clear subject line indicating cancellation. The email easily got lost in my inbox among many others. I showed up for my appointment, waited 20 minutes, only to be told it had been cancelled. No apology, no effort to rebook. If they had sent a proper cancellation notice or updated the reminder, this could’ve been avoided. Completely unprofessional and a total waste of my time. I will not be returning and suggest others find a physio that values their patients' time.

Unfortunately I haven't had a very good experience with this physio practice. In total until today, I have had 4 appointments with them. 2 of these appointments were cancelled short notice on the day of the appointment. I understand people get ill, I really do but I have only been seeing this physio since January. It is now mid February. More notice or having another physio as cover would have been better in my opinion. I have spent time booking time off work for these appointments so it has just culminated to a waste of my time. If the shoe was on the other foot, I would be charged for giving less than 24 hours notice. I raised this with them and was just told it was their policy. I have cancelled my physio with them and I will be looking for physio elsewhere that values their clients time. I was seen as a a private patient so if you're in the same boat, I would advise against wasting your money on this practice. I implore you to go somewhere that values you and your time.

I would like to express my sincere appreciation and gratitude to my physiotherapist for their exceptional care and expertise in helping me recover from my knee injury. Their dedication and commitment to my rehabilitation journey have been truly remarkable. From the very beginning, they took the time to thoroughly assess my condition and develop a personalized treatment plan tailored to my specific needs. Their extensive knowledge and understanding of the human body, combined with their gentle and encouraging approach, made me feel confident and motivated throughout the entire process. Their guidance and support during each session were invaluable. They patiently explained every exercise and technique, ensuring that I understood the purpose and correct execution. Their attention to detail and ability to adapt the treatment plan as my progress improved were instrumental in my recovery. Not only did they provide exceptional physical therapy, but they also offered valuable advice on lifestyle modifications and preventive measures to avoid future injuries. Their holistic approach to my well-being truly made a difference in my overall health and quality of life. I am thrilled to say that, thanks to their expertise and dedication, my knee injury has been resolved. I am now able to resume my daily activities and even engage in physical activities that I thought I would never be able to do again. This remarkable outcome would not have been possible without their unwavering support and guidance. I am truly grateful for their professionalism, compassion, and commitment to my recovery. They have not only helped me regain my physical strength but also instilled in me a sense of confidence and resilience. I would highly recommend their services to anyone in need of physiotherapy, as they are truly exceptional in their field. Once again, thank you Zain Mahmood and Mohsin Raza for everything you have done for me. Your expertise and genuine care have made a significant impac and I’m grateful for meeting the pair of you 👌🏿

My experience with Afsaneh Abedi was excellent! I found her to be a professional, caring and enthusiastic person with very good people skills. I found her advice and exercises helped me immensely after my accident.

I found them very professional, personable and knowledgeable. Having had a car accident that hindered my right side their treatment has put me back on course and I am very happy with the entire experience they provided.

Having undertaken physio therapy previously, I can honestly say that Mo has genuinely given me some great advice, not to mention curing my lower back problem which has been a chronic problem. Every week I could see progress with the performance and strategies towards working around my life goals (physical training). I highly recommend going here.

My name is Andrea I had a few weeks of physio here for my back it was well worth it. Would definitely use the service again and 100% recommend them.💯 star quality treatment.

I had 12 sessions of physio with Mariana on a knee injury, she treated me with respect and compassion. She's very professional, courteous and punctual would highly recommend her. Thank you Mariana! From Cheryl winfield.

I saw Mariana for my knee injury and she was brilliant and after my sessions fully resolved my pain and swelling. Very patient, punctual and very knowledgeable.

Recently had a period of physio for a shoulder injury. Was in a lot of pain on my initial assessment and after eight appointments my shoulder is much better than it was. I found the clinic to be professional in all dealings in had with them. I was lucky enough to see the same physio for all eight appointments, she is called Mariana Sousa and she did a superb job, I would highly recommend her and Ascenti.