NHS Mersey Care — Counsellor in Liverpool, England

After doing a course of CBT therapy i was then revered to do talking therapy, at first i was nervous to do this due to my anxiety, after the first appointment with my Therapist Hannah i felt like i could complete the full course of therapy appointments. I was given a lot of advice and techniques of what to do when i feel like i dont want to do a lot of things in my day to day life. I still find my self using all the techniques and reading over all my notes now even months after i have fished my therapy seasons.

Really poor service , not accommodating in the slightest. Attended 5 mandatory sessions in order to progress to therapy and I missed one class and was discharged immediately. When I contacted them to explain my working situation they were very rude and explained the best they could offer is to start the classes again in the future. Now I have wasted hours doing these sessions and used up holidays to attend these sessions and it was all for nothing. If you need help I would highly recommend you avoid this place, very unprofessional and hostile. Real shame to be honest. Don’t bother look for other services , this is a real waste of time for those who need help.

Hostile therapist, unfriendly and abused her position of power. Very unprofessional.

NhS talking therapies, merseycare. Absolutely terrible and breached protected privileged information, what we talked about was fed on by Emma to my employer. Avoid at all costs, what you speak about is not confidential.

Received a test of my appointment and time. Two hours before my appointment, I get a text 'reminder' telling me it's another day. No prior warning that my assessment was moved. This isn't okay - I had to book time off just to be able to do the 45-min assessment and mentally prepare myself for it and without notice, I have to plan it immediately within two days.

Waiting room is a bit pokey. A water machine would not go amiss.

6 weeks into my CBT therapy, and 1 day per week only... My appointment is cancelled. 2 weeks later and still no new appointment. Wanted to focus on my depression but the ''CBT practitioner' (not an actual counselling therapist) wanted to focus only on my anxiety. I understand that there are subjects that they might be more knowledgeable about but to just steer my 'therapy' towards my anxiety only after admitting my depression is actually more of an issue for me... Just seems unprofessional, as if they just want to focus on what they want to do. That's the impression I get. Not really having a beneficial experience with this service so far.

I was annoyed with the way they insisted on having a phone assessment with me, despite the fact I was originally going to them due to anxiety which includes speaking on the phone, but they insisted. Ofcourse my anxiety was confirmed when speaking on the phone as the woman speaking to me was really cold and unfriendly, the last thing you need when confiding your personal problems, she was just like "What do you mean by that?!" in a really short tone. It's just simply not for me and don't like the way they do things there, not surprised to see it has low ratings either. Never again.