Forward Thinking Birmingham — Mental Health Services in Birmingham, England

Disappointing service was discharged a week before being 18 with no details of whom I should go to. Called and told to go to AE, now wonder mental health is poor in Birmingham especially for young males.

Forward Thinking Birmingham almost ruined my life (warning U, go private if U can) Every time the crisis team, a branch from home treatment, would assign a number of home visits on certain days to check on you and they would then forget to turn up or change their minds and not turn up without informing U. This would leave u waiting for them to turn up, and when no one did from HTeam you would cry in distress. There is no communication from the Dr, and home treatment team made me often feel worse by not telling me I wasn't doing enough to get better. The crisis team & home treatment team would not come to my aid when in crisis and often left ambulance and police to aid to me instead. Because home treatment team did not help me I often reached out to charities for help... and the charities call 999 ambulance or police. Home Treatment wouldn't support me knowing I had just come back from A&E, on multiple occasions due to suicide attempts. The oleaster centre Dr would putting a certain amount of home visits in place and then home treatment would change the amount of home visits I would get the very next day. Due due to the many A&E visits I got seen as a regular at A&E. home treatment always preferred 2call you rather than visit you, it resulted in many times where I hurt myself and the charities again called police to have me 136. When having a major crisis home treatment never vouched for me. I learned by accident home treatment Dr called me an attention seeker to police and to my family. This gave me a bad reputation with the police. I was only calling charities for help. Home treatment team forgot to prescribe my medication all the time as well. When I committed suicide again, vulnerable distraught girl I again called home treatment for help, I never once called the police or ambulance myself, and the home treatment team on that day refused to see me. Home treatment team on that day called police and ambulance for my welfare. West Midlands police decided to arrest me for wasting police's time and public nuisance, this was dropped immediately within 2 hrs. I later proved to West Midlands police I never called 999 by submitting 2 year phone records showing I never called 999. WMP never apologised for these false allegations. Left me traumatized for life. I'm a normal girl who goes college. Home treatment team always warned me that you could get fined for calling the police, or ambulance too much, I protested to home treatment and said I have never called the police in my life...Nor have I called the police too much. I'm warning you as a innocent person traumatised by these events the police could arrest you, if the police believe you have called 999 too many times or if they believe your wasting their time. Recommend going private if you can!

They should become authors and writers. In medical review letters they over exaggerate with their choice of words and like using there imagination to write about fictional appointments and incidents.

If I could leave 0 stars I absolutely would. First of all, the receptions are rude as hell second of all they put you on a never ending waiting list, third of all they advise you to call the crisis team or some other rubbish mental health team if you’re in “crisis” who’s advice is “Walk outside” Well no crap Sherlock, if that was the fix to depression and mental health issues no one would be depressed anymore. Honestly if you have the money go private because these people are absolutely useless

If I could give 0 stars I would. Absolutely pathetic. I’m sorry but don’t come to them for help. They don’t care. And I say that because I had the crisis team come see me. They then said they’ll refer me to livingwell consortium. I get a message few days later saying they’ll come see me again. They didn’t. I called living well consortium to see how long it’ll be for me to speak to a professional about my mental health but they said fwb didn’t refer me. I called fwb up and they said I’ve been discharged from them. No one told me that I’ve been discharged. Not a warning. Called the next place up that they supposedly “referred” me to. They turn around and said fwb didn’t refer me to them. I am upset. I trusted this company with my mental health. People are here because this is their cry for help. But you don’t help. What’s the point of the business. Do better.

One star too many. This agency for adolescents isn't fit for purpose. My daughter has very complex mental health needs and has been given a student to work with her like my daughter is a text book case study. Reception staff also useless. It's about time there handling of young people was investigated as my daughter has been passed from pillar to.post expected to relive her past trauma, student leaving the room mid session to get upset what the hell. You as a student should in your training should be taught about counter transference. It's not your platform to share your trauma with my daughter. Or to be sitting there clock watching I am ranging and it's time we go private your a disgrace and should be shut down.

If I could give 0 star, I would. The call centre staff have no idea what they're doing to help my daughter's crisis. They kept saying I chose wrong department and non of them know how to help further, no information given for options to help. What a waste of time and space. I hope they sleep well at night for the risk of other's life! Useless!

OAKLANDS, SELLY OAK - couldnt get a new doctor/one that didnt get let go after one meeting/a new appointment for a year and a half, and they had the gall to threaten to terminate me and leave me to the care of my GP (where they cant prescribe me certain meds) if i didnt respond in 14 days because i missed ONE appointment that was sent in the post last minute. not exactly what someone with metal health issues wants to be left to figure out, especially severe social anxiety where i cant make contact with them so easily. caused me to spiral but maybe its for the better they let me go and i can be free of that dump

dissapointed that i ever put my trust in this place. i have been having my day to day living disrupted, from severe symptoms, for absolutely no reason ever since i was a child which is getting worse and worse since i became an adult! no huge event that triggered or any known trigger as it all comes up for no reason. yet this service told me that my issues are on the mild side without even looking any further to my problems. no building a rapport. no nothing. i understand a professional is the professional. but i know what i go through. if getting triggered out of no where to the point you immediately have a breakdown, self destruct, don’t eat don’t sleep, and isolate yourself as well as becoming paranoid that someone/a close one is out to hurt you to the point you lock yourself in your bedroom and become hyper viligant is mild with “nothing else wrong with me” then arent i the biggest broken piece in the book? i cant even sleep without getting a random panic attack to the point i start crying for no damn reason. is this how the average healthy human is suppose to be? with just an easy fixable problem on the side? i have been getting worse and worse since their negligence and have been scared to get help again. all i can do is wait until i finally give up. must also add their follow up care is absolutely inadequate, telling someone with clear issues to refer themselves to a place that doesn’t even allow me to do the care, i was asked to do, because it’s not for people who self refer. great!

1.) they ignored me when I first referred myself to them. No email confirmation, telephone check in, letter, no self-help, nothing 2.) mental health nurse lied and said Pause accept drop-ins and are willing to see me instantaneously. They have a 2 month wait 3.) psychological practitioner in the assessment lied and said I'd get a well-being call check every day. Got 1 single call after 2 weeks 4.) have made me wait 4 months for talking therapy so far, despite standard waiting time being 2-3 months 5.) I re-contacted them, saying I got worse and met the criteria for urgent referral. They did nothing, didn't offer any support I WISH I could rate this garbage service 0 stars