Voltaire Behavioral Health & Wellness — Mental health service in Washington, DC

Never return calls in timely manner. To reach your professional, you always have to go through 2 middle-people. Consistently late on refilling prescriptions.

I've been a patient of Voltaire Behavioral Health & Wellness for over three years, and I couldn't be more grateful for the care I receive. Marlaine has played a crucial role in helping me manage my mental health issues effectively. Her expertise, compassion, and dedication have made a significant difference in my well-being. The office staff at Voltaire Behavioral Health are always friendly, quick to respond, and readily available to assist with any needs or questions. Their professionalism and kindness create a welcoming environment, making each visit a positive experience. Thanks to Marlaine and her team, my mental health is under control, and I feel supported and understood. I highly recommend Voltaire Behavioral Health & Wellness to anyone seeking a compassionate and skilled mental health specialist!

I recently visited Voltaire in Washington, DC, and had an exceptional experience. From the moment I arrived, the team made me feel welcome and at ease. The atmosphere is serene and beautifully designed, creating a perfect environment for relaxation and rejuvenation. The staff at Voltaire are incredibly professional and knowledgeable. They took the time to understand my needs and provided personalized recommendations that made a big difference. Their attention to detail and genuine care for their clients really stood out.

If you need support maintaining medication, Marlaine can help you with that. However, I saw Marlaine for almost 2 years, and towards what became the end of our time together, it was clear that Marlaine really didn’t know anything about me. I was disappointed that she really didn’t make a point to remember personal or important health details about myself, for over a 2 year period where I saw her every 1-3 months. Also, her office does not uphold transparent pricing. My bills were different every month, with or without insurance. Additionally, sometimes I was charged for additional therapy services without my knowledge because I “needed more talk therapy than medication management” which I found outrageous considering that my meetings with her were rarely more than 15 minutes. During a period where I lost my health insurance, the prices the office gave me did not match what I was billed. I do not believe they uphold the “Good Faith Estimate” they are required to by law for people who are not insured.

NP Registe is very knowledgeable, patient and compassionate. This is actually my first time not feeling judged when being seen by a practitioner for mental health. Her staff is also very responsive and helpful.

to the last person who left a review: Wow lol, i basically almost had the same experience with marlaine. i was switching over insurance companies & she didn’t accept the one that i had, so i explained to her i wouldn’t be able to pay out of pocket. she told me it was okay & not to worry about the cost for the appointment & that she would talk to billing department about it… why i get a bill in the mail from volataire behavioural lol.. so i called the office a couple times & explained that marlaine said she would wave the cost. they said they would get in contact with marlaine about it.. i even spoke with her directly over the phone about it i think.. she completely GHOSTED ME LOL

Things were going alright at first, it seemed like marlaine actually wanted to help me get the medication I needed. We tried a couple dosages that didn’t work out but were on a path to finding something. However I was asked to take a drug test and it took me longer than it should have (due to the adhd I was attempting to receive treatment for). I finally got my test, sent it along, was then ghosted by marlaine. I’m now stuck with a $200+ bill from quest diagnostics for my drug test that was never used, and no medication. I’m sure she has been great to others but it’s very unprofessional to ghost your clients as a psychiatrist.

If you call Voltaire Behavioral Health & Wellness and get Sarah hang up right there bro! I’m not one to come for people for how they do their job bc I work in customer service and get it but OMGGGGG INCOMPETENT! in the two to three weeks I dealt with her she couldn’t even manage to get my email and birthday correct. Along with that she took two days to simply send me an email to provide them with pictures of insurance card because she was unable to verify based off policy numbers (provided 3 times prior). On top of that Sarah let me know 2 minutes after my intended appointment time that the provider did not accept my insurance. The day prior I asked if the issue was my insurance or the number and I was assured to was simply an issue with the policy numbers. As a mental health institution your staff should be better at communicating issues at a timely manner and not waste patients time. You never know what patients are dealing with and getting my health SHOULD NOT further burden and stress patients out. Thanks for not helping with my mental health but adding to its burden.

Marlaine was responsive and attentive. She makes you feel comfortable. She always followed up appointments by sending over materials to help get reduced prescription costs. The staff at Voltaire are also helpful and return calls almost immediately.

I have never seen professional help before in regards to my mental health, I am happy I found Marlaine. She and her assistant Laura both are responsive and super helpful. After having trouble getting my meds, Laura went out of her way to call them in. Marlaine also called after hours to apologize (didn’t need to but I appreciated her even more so). Marlaine’s kindness and compassion is shown when she talks to you. You don’t feel judged and can openly talk with her. She also addressed how important it is to check on my body for health as well which was much appreciated (physical, blood work, and etc), rather than just wanting to give me pills right away. I thank Marlaine and being there when I needed help.